Hi, I’m
Angelica Santamaria
Panama City,FL
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with EMR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
14
years of professional experience
1
Certification
Work History
Brookdale Santa Catalina Skilled Nursing Facility
Student Nurse Extern
01.2024 - 05.2024
Job overview
- Proactively sought out opportunities to learn from experienced nurses and other healthcare professionals, growing in clinical knowledge and aptitude.
- Collaborated with nurse preceptors and other medical staff to achieve quality outcome goals for 30 plus patients
- Developed strong time-management skills by balancing multiple responsibilities during fast-paced hospital shifts.
- Improved communication between healthcare team members by accurately documenting patient information and progress utilizing EMR systems
- Collated patient feedback on their care experiences, delivering valuable insights for improvement of nursing practices and overall healthcare delivery.
Honor Care
Caregiver
12.2022 - 05.2024
Job overview
- Contributed to positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Banner University Medical Center Tucson
Medical Imaging Assistant
05.2022 - 08.2023
Job overview
- Improved team communication by effectively relaying pertinent information regarding patient history, symptoms, and procedure requirements to radiologists and technicians.
- Reduced risk of errors in reports by accurately inputting patient data into electronic health records system.
- Contributed to high-quality patient care by verifying physician orders and clarifying any discrepancies prior to imaging procedures.
- Elevated overall quality of service provided by consistently adhering to hospital policies, procedures, rules, regulations, standards, guidelines, protocols related to medical imaging services.
- Reduced wait times for patients by completing imaging tasks in a timely manner.
US Air Force- Dept. Of Defense
Munitions Systems Journeyman
03.2015 - 04.2023
Job overview
- Identified areas for process improvements within the unit's workflow, resulting in increased productivity without sacrificing quality or safety standards.
- Maintained accurate records of munitions stock levels, ensuring timely replenishment and preventing shortages for 45 flying squadrons and accounts.
- Collaborated with other 45 units to coordinate joint operations, ensuring smooth execution and mission success
- Coordinated disposal efforts for expired or damaged munitions, reducing environmental impact and preserving valuable resources.
- Used Theatre Integrated Combat Munitions Systems software to manage inventory of materials and ammunition supply stock with a networth of $6M
Banner University Medical Center Tucson
Patient Care Technician
10.2013 - 02.2017
Job overview
- Responsible for up to 10 patient assistance calls, assessed needs, and offered qualified support.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
America's Best Contact And Eyeglasses
Medical Receptionist
01.2013 - 10.2013
Job overview
- Managed office logistics by scheduling appointments to provider with appropriate schedule load, maintaining files and collecting payments.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs and ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Southern Arizona Rheumatology And Associates
Medical Receptionist
07.2010 - 08.2012
Job overview
- Coordinated over schedules for specialty practice of up to 200 patients by check-in, check-out and payments for billing, while maintaining high call volume.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
Northern Arizona University, Flagstaff, AZ
Bachelor of Science from Nursing
12.2025
Pima Community College, Tucson, AZ
Associate of Applied Science from Nursing
12.2025
Pima Community College, Tucson, AZ
Associate of Arts
08.2023
Skills
- Physician Collaboration
- Interdisciplinary Collaboration
- Appointment Scheduling
- EMR / EHR
- HIPAA Guidelines
- Customer Service
- Payment Processing
- Front Desk Operations
- Telephone Etiquette
- Medical Terminology
- Patient Scheduling
Certification
Basic Life Support CPR Certified
Languages
Spanish
Limited Working
Timeline
Student Nurse Extern
Brookdale Santa Catalina Skilled Nursing Facility
01.2024 - 05.2024
Caregiver
Honor Care
12.2022 - 05.2024
Medical Imaging Assistant
Banner University Medical Center Tucson
05.2022 - 08.2023
Munitions Systems Journeyman
US Air Force- Dept. Of Defense
03.2015 - 04.2023
Patient Care Technician
Banner University Medical Center Tucson
10.2013 - 02.2017
Medical Receptionist
America's Best Contact And Eyeglasses
01.2013 - 10.2013
Medical Receptionist
Southern Arizona Rheumatology And Associates
07.2010 - 08.2012
Northern Arizona University
Bachelor of Science from Nursing
Pima Community College
Associate of Applied Science from Nursing
Pima Community College
Associate of Arts
Basic Life Support CPR Certified
Similar Profiles
Trini BacaTrini Baca
Registered Nurse Supervisor at Catalina Skilled Nursing and RehabilitationRegistered Nurse Supervisor at Catalina Skilled Nursing and Rehabilitation
Claudia AlvaradoClaudia Alvarado
Licensed Practical Nurse (LPN) at Hathorne Hill Rehabilitation and Skilled Nursing FacilityLicensed Practical Nurse (LPN) at Hathorne Hill Rehabilitation and Skilled Nursing Facility
ANNA MAE PAREJAANNA MAE PAREJA
Medical Records Assistant at Carlmont Gardens Skilled Nursing FacilityMedical Records Assistant at Carlmont Gardens Skilled Nursing Facility