Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelica Santillan

Montville,New Jersey

Summary

Proven Certified Medical Assistant with a track record of enhancing patient care and streamlining processes at Barnabas Medical Group. Skilled in HIPAA Compliance and delivering compassionate customer service, I significantly reduced patient wait times. As an expert in medical terminology and patient documentation, my contributions fostered positive patient experiences and improved operational efficiency. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses versatile skills in project management, problem-solving, and collaboration. Bring fresh perspective and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

3
3
years of professional experience

Work History

Certified Medical Assistant

Barnabas Medical Group
07.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.

Phlebotomist

Labcorp Laboratory
12.2022 - 06.2023
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Phlebotomy

Accurate Laboratory
06.2021 - 11.2022
  • Mentored new hires, sharing phlebotomy best practices and fostering a supportive team atmosphere.
  • Ensured proper documentation of all relevant information during the phlebotomy process, facilitating accurate recordkeeping.
  • Contributed to the development of an online phlebotomy training platform, expanding access to education for remote learners.
  • Enhanced phlebotomy training program by incorporating hands-on activities and real-world scenarios.
  • Assisted in maintaining inventory levels of supplies and equipment for the phlebotomy department, minimizing downtime due to shortages.
  • Improved patient satisfaction with compassionate care and clear communication about the phlebotomy process.

Education

Associate of Arts - Criminal Justice

Passaic County Community College
Paterson, NJ
07.2025

Certificate - EKG

Ace Healthcare Training Institute
Dover, NJ
08.2020

Certificate - Medical Assistant

Ace Healthcare Training Institute
Dover, NJ
08.2020

Certificate - Phlebotomy

Ace Healthcare Training Institute
Dover, NJ
08.2020

Skills

  • Medical Terminology
  • Specimen collection and processing
  • Patient Scheduling
  • Vital Sign Monitoring
  • Patient documentation
  • Electronic Health Records
  • Customer Service
  • Immunization Administration
  • HIPAA Compliance

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Certified Medical Assistant

Barnabas Medical Group
07.2023 - Current

Phlebotomist

Labcorp Laboratory
12.2022 - 06.2023

Phlebotomy

Accurate Laboratory
06.2021 - 11.2022

Associate of Arts - Criminal Justice

Passaic County Community College

Certificate - EKG

Ace Healthcare Training Institute

Certificate - Medical Assistant

Ace Healthcare Training Institute

Certificate - Phlebotomy

Ace Healthcare Training Institute
Angelica Santillan