ANGELICA SANTOS
North Bergen,NJ
Summary
Motivated professional with a background as a Site Reliability Engineer, seeking a per diem administrative role in a hospital setting. With a strong foundation in organization, problem-solving, and adaptability, I am transitioning to the medical field to pursue my lifelong dream of becoming a nurse. Dedicated to contributing to patient care and hospital operations while furthering my education in nursing.
Overview
9
9
years of professional experience
Work History
Site Reliability Engineer
J.P. Morgan & Co.
01.2019 - Current
- Company Overview: JP Morgan Chase
- Built and managed systems for high availability, showcasing organizational skills for candidate pipeline management
- Collaborated cross-functionally, demonstrating interpersonal skills crucial for candidate engagement
- Utilized analytical tools and methodologies to assess system performance and identify areas for optimization, showcasing the ability to ask insightful questions and evaluate candidate potential effectively
- Led training sessions on best practices for system maintenance and troubleshooting, highlighting effective communication skills essential for conducting interviews and serving as a contact person for candidate inquiries
- Implemented automation solutions to streamline repetitive tasks and enhance workflow efficiency, indicative of a high-energy approach and passion for exceeding assigned quotas
- Monitored and evaluated system metrics to ensure compliance with service level objectives, demonstrating a commitment to meeting and exceeding performance targets, similar to meeting weekly quotas related to calls and emails in the recruiter role
- JP Morgan Chase
Unit Clerk
Hackensack Meridian Health
01.2016 - 01.2019
- Company Overview: Palisades Hospital
- Provided exceptional customer service to patients, families, and visitors by addressing inquiries and concerns promptly and courteously
- Scheduled appointments and procedures with a focus on accommodating patient preferences and needs, showcasing attentive and personalized service
- Maintained clear and effective communication with medical staff, ensuring seamless coordination of patient care and satisfaction
- Managed patient registration process efficiently, demonstrating patience and empathy in handling sensitive information and situations
- Assisted with discharge procedures, ensuring patients felt supported and informed throughout their transition from the hospital
- Acted as a liaison between patients and healthcare providers, advocating for patient needs and preferences with professionalism and compassion
- Participated in quality improvement initiatives to enhance the patient experience, leveraging feedback and innovative solutions to drive positive outcomes
- Palisades Hospital
Education
Bachelor of Science -
Monmouth University
01.2016
Skills
- Front desk operations
- Computer proficiency
- Customer relations
- Problem resolution
- Critical thinking
- Relationship building
- Scheduling
- Data collection
- Administrative support
Accomplishments
- Received the prestigious Education Opportunity Fund Scholarship, covering tuition expenses for three years at Monmouth University, in recognition of academic excellence and dedication to personal and professional growth.
- Successfully led disaster recovery events as part of the Site Reliability Engineering team at JP Morgan Chase, demonstrating leadership, resilience, and commitment to operational excellence.
- Orchestrated a charity run that raised $2,000 in donations for St. Jude Children's Research Hospital, showcasing leadership, organizational skills, and a commitment to philanthropy and community service.
Timeline
Site Reliability Engineer
J.P. Morgan & Co.
01.2019 - Current
Unit Clerk
Hackensack Meridian Health
01.2016 - 01.2019
Bachelor of Science -
Monmouth University
Similar Profiles
Lakshmi Naveena MukthinutalapatiLakshmi Naveena Mukthinutalapati
Sr. Agility Lead at J.P. Morgan & Co.Sr. Agility Lead at J.P. Morgan & Co.
Brendy KambaBrendy Kamba
ASSOCIATE, CLIENT ASSOCIATE at J.P. MORGAN CHASE & CO. | JP MORGAN ADVISORSASSOCIATE, CLIENT ASSOCIATE at J.P. MORGAN CHASE & CO. | JP MORGAN ADVISORS
Jennifer UzziJennifer Uzzi
Private Client Investment Associate at J.P. Morgan Chase Bank, N.A.Private Client Investment Associate at J.P. Morgan Chase Bank, N.A.