Angelica Serna
San Jose,CA
Summary
Highly communicative Eligibility Specialist with background helping individuals understand and access affordability options. Talented performer with over 2 years of providing information, direction and resource material.
Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Social Worker
Health And Human Services Agency
Hollister, CA
02.2020 - 01.2022
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Educated patients on eligibility and affordability options by offering insightful information.
- Listened to clients attentively, asked probing questions and identified and addressed actual benefits needs.
- Delivered ongoing support after initial enrollment and offered expert assistance on healthcare reimbursement accounts and claims.
- Educated, counseled and advised on benefit program options and liaised between benefit providers and clients.
- Managed processing of financial assistance and food stamp benefits applications.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
Education
Bachelor of Arts - Health Management
Fresno Pacific University
Fresno, CA07.2022
Associate of Science - Teacher Education, Multiple Levels
Merced College
Los Banos, CA06.2013
Skills
- Outbound Calls
- Eligibility Requirements
- Application Assessments/ interview
- Onsite Visits
- HIPAA Regulations
- Crisis Situations
- Case Records Review
- Clerical Skills
- Temporary Housing Resources
Certification
- HIPPA confidentiality certificate
- mandated reporting certificate
- CPR certification
Timeline
Social Worker
Health And Human Services Agency
02.2020 - 01.2022
Bachelor of Arts - Health Management
Fresno Pacific University
Associate of Science - Teacher Education, Multiple Levels
Merced College
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