Angelica Serrano
Fontana,CA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Sales Associate
RAMY'S AUTO ACCESSORIES
Santa Fe Springs, CA
01.2012 - 12.2013
- Processed sales transactions accurately using point-of-sale systems and cash-handling procedures.
- Maintained organized inventory, restocked merchandise, and monitored product availability on sales floor.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Campus Aide
LAUSD School District
MAYWOOD
01.2011 - 12.2013
- Monitored hallways, classrooms, and playgrounds to maintain student safety and orderly campus operations.
- Supervised arrival, dismissal, and passing periods, redirecting students and enforcing school rules consistently.
- Assisted teachers with classroom support, student transitions, and preparation of instructional materials.
- Reported safety concerns, behavioral incidents, and maintenance issues to administrators promptly.
- Guided students during recess, lunch, and emergency drills, reinforcing campus procedures and expectations.
DMV Registrations and Insurance
LA AUTO REGISTRACIONES
Los Angeles, CA
04.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Collected payments and explained fees for registration, tags, and related services.
- Processed DMV paperwork accurately, ensuring complete submissions and compliant documentation.
- Performed cash, card, and check transactions to complete customer purchases.
- Advised customers on vehicle registration, title transfer, and renewal requirements.
- Trained new staff on procedures, customer service standards, and document preparation.
Education
High School Diploma -
SAN ANTONIO HIGH SCHOOL
Huntington Park, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Computer skills
- Dependable and responsible
- Active listening
Languages
Spanish
English
Timeline
DMV Registrations and Insurance
LA AUTO REGISTRACIONES
04.2014 - Current
Sales Associate
RAMY'S AUTO ACCESSORIES
01.2012 - 12.2013
Campus Aide
LAUSD School District
01.2011 - 12.2013
High School Diploma -
SAN ANTONIO HIGH SCHOOL