Angelica Smith
Flint
Summary
Dynamic and results-driven professional with a proven ability to establish clear guidelines and targeted goals that drive sustained revenue growth, enhance team efficiency, and foster customer loyalty. Recognized as a motivational leader and strategic planner, possessing strong analytical problem-solving skills backed by a solid track record of success. Committed to maintaining organized practices while thriving under pressure and adapting to new challenges, all while enhancing the organizational brand through exceptional interpersonal skills and a strong work ethic. Over five years of experience in veterinary medicine, delivering exceptional care for pets and their owners, reflects a dedication to excellence and a passion for providing outstanding service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Animal Emergency Hospital
Burton, MI
12.2024 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Conducted continuous assessments of hospitalized patients to support effective treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
Veterinary Assistant
Banfield Animal Hospital
Waterford, MI
03.2024 - Current
- Collaborated in the execution of soft tissue surgeries and dental care, prioritizing patient safety and comfort.
- Educated pet owners on post-operative care and preventive health measures for their animals.
- Executed medication and vaccination protocols as directed by veterinarian, maintaining compliance with prescribed treatment plans.
- Improved client relations through effective communication and education on pet health needs.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Achieved successful venipuncture and catheter placements, contributing to improved patient satisfaction.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Assisted in laboratory operations and cytology procedures. Supported team members in maintaining accurate records and samples.
Veterinary Technician Assistant
Childs Veterinarians Clinic
Davison, MI
03.2020 - 03.2024
- Engaged with veterinary team to optimize the delivery of routine surgeries and dental care services.
- Administered medications as prescribed by veterinarian.
- Restrained animals during examination or treatment.
- Conducted comprehensive laboratory analyses to support accurate diagnostic outcomes.
- Maintained medical records and updated patient files.
- Cleaned and maintained veterinary equipment and instruments.
- Sterilized surgical tools before and after use.
- Stocked supplies and medications in the clinic or hospital setting.
- Educated clients on animal health maintenance topics such as nutrition, parasite control, vaccinations.
- Assisted with euthanasia procedures when necessary.
- Assisted with polishing, removing stains and other dental procedures.
- Achieved successful venipuncture and catheter placements, contributing to improved patient recovery times.
Store Manager
Converse
Auburn Hills , MI
10.2018 - 01.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Brand/Manager of Operations
Converse
Auburn Hills , MI
05.2018 - 10.2021
- Oversaw the production of branded merchandise such as apparel items or promotional items.
- Oversaw and developed strategic marketing and promotional plans for new product roll-outs.
- Collaborated with team to forecast based on sales and product profitability.
- Maintained budget to consistently keep within monetary parameters.
- Designed sales-driven programs and promotions to facilitate team objectives.
- Planned, developed and led negotiation of key business partnerships.
- Leveraged customer and industry trends to shape successful solutions and approaches.
- Trained successful business development personnel to optimize marketing performance and learn industry.
Education
Veterinarian Technician
Penn Foster College
Scottsdale, AZ03-2028
Some College (No Degree) - Health Sciences
University of Michigan - Flint
Flint, MIHigh School Diploma -
Flint Northern High School
Flint, MI06-2013
Skills
- Team Development
- Patient restraint
- Employee Training
- Flexible Schedule
- Multitasking and Organization
- Cash Management
- Outstanding Communication Skills
- Reliable
- Friendly and Positive
- Delegating Work
- CPR certification for pets
Certification
Recover CPR: Advanced Life Support
Recover CPR: Basic Life Support
Timeline
Veterinary Assistant
Animal Emergency Hospital
12.2024 - Current
Veterinary Assistant
Banfield Animal Hospital
03.2024 - Current
Veterinary Technician Assistant
Childs Veterinarians Clinic
03.2020 - 03.2024
Store Manager
Converse
10.2018 - 01.2024
Brand/Manager of Operations
Converse
05.2018 - 10.2021
Some College (No Degree) - Health Sciences
University of Michigan - Flint
High School Diploma -
Flint Northern High School
Veterinarian Technician
Penn Foster College
References
References available upon request.
Education and Training
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