Angelica Tafur
Phoenix,AZ
Summary
Bilingual and detail-oriented professional with extensive experience in customer service and administrative support. Skilled in managing multi-channel communication and optimizing workflows in fast-paced environments. Proficient in data management and reporting tools, committed to enhancing team performance and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Payroll Analyst
Tradewind Mechanical & Plumbing
Phoenix, AZ
03.2023 - Current
- Managed service account details efficiently during customer interactions.
- Processed service requests, scheduled PTO, and coordinated dispatching tasks.
- Inventory Management: Tracking and maintaining office inventory
- Technician Coordination: Dispatching, field tracking, and technician support
- Data Entry & Reporting: Updating customer information, tracking collections, and managing service records
- Proficient in English and Spanish languages.
- Software Proficiency: Microsoft Office, Word, Excel, Service Fusion.
- Managed payroll processing for diverse employee groups, ensuring timely and accurate disbursement.
- Collaborated with HR to streamline onboarding processes related to payroll entry and adjustments.
- Led initiatives to improve payroll reconciliation processes, enhancing efficiency and reducing errors.
- Resolved complex payroll discrepancies by investigating issues and coordinating with relevant departments.
- Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
- Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
- Managed payroll data entry and processing for 50 employees to comply with predetermined company guidelines.
Clerical Assistant
Alhambra School District
Phoenix, AZ
09.2017 - 05.2020
- Operated a multi-line telephone system in a front office setting, efficiently routing calls across a 9-person exchange.
- Screened visitors, updated logs, and issued temporary passes to maintain office security.
- Created reports and documentation containing sensitive and confidential data with accuracy and discretion.
- Coordinated administrative operations to streamline workflows and enhance productivity.
- Organized office records and maintained well-stocked supplies to support optimal team performance.
- Managed an average of 30 daily phone calls, directing inquiries, assisting customers, and scheduling appointments.
Producer/Agent
Acceptance Auto Insurance
Phoenix, AZ
09.2016 - 09.2017
- Delivered world-class customer service by assisting clients with auto, homeowners/renters, and motorcycle insurance policies.
- Managed inbound and outbound calls to prospective and existing policyholders, providing expert guidance on policy options.
- Processed payments, balanced accounts, and handled end-of-day deposits with accuracy.
- Conducted frontline underwriting and assisted in fraud and claims investigations through language translation and document retrieval.
- Developed strategic marketing plans to expand business opportunities and increase customer engagement.
Producer/Agent
Estrella Insurance
Phoenix, AZ
03.2015 - 09.2016
- Retained existing customers by conducting follow-up calls to remind them of upcoming payment dates.
- Acquired new business through strategic marketing and promotional efforts.
- Maintained a clean and organized office environment to support a professional workspace.
- Consistently exceeded monthly sales and retention goals, securing a top 3 ranking in Arizona.
- Provided prompt and efficient customer service, addressing inquiries from diverse clientele.
- Collaborated across departments and with new customers to promote product offerings and enhance customer satisfaction.
Producer/Agent
Access Auto Insurance
Phoenix, AZ
08.2012 - 03.2015
- Retained existing customers by conducting follow-up calls on payment due dates.
- Acquired new business through strategic marketing and promotional efforts.
- Maintained a clean and organized office environment to ensure a professional workspace.
- Consistently exceeded monthly and year-over-year sales goals to drive agency growth.
Education
High School Diploma - undefined
Rio Grande High School
Albuquerque, NM01.1999
Skills
- Bilingual: Fluent in English and Spanish (Proficiency in Speaking & Writing)
Certification
Arizona Fingerprint Clearance Card IVP
P&C license
CPR certification
Food handlers certificate
Timeline
Payroll Analyst
Tradewind Mechanical & Plumbing
03.2023 - Current
Clerical Assistant
Alhambra School District
09.2017 - 05.2020
Producer/Agent
Acceptance Auto Insurance
09.2016 - 09.2017
Producer/Agent
Estrella Insurance
03.2015 - 09.2016
Producer/Agent
Access Auto Insurance
08.2012 - 03.2015
High School Diploma - undefined
Rio Grande High School