Angelica Taylor
Memphis,TN
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and streamlining service operations. At Amazon, developed empathetic client relationships, boosting service standards by 20%. Skilled in account updating and product upselling, demonstrating exceptional report preparation abilities and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Williams-Sonoma Inc.
04.2023 - Current
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Call Center Support Specialist
Pandora Jewlery
01.2023 - 09.2024
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
Customer Care Representative
Community Health Care Organization
06.2020 - 07.2023
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Amazon
04.2019 - 06.2020
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
BBA - Business
University of Memphis
Memphis, TN05-2019
Skills
- Account updating
- Customer Service
- Product Upselling
- Report Preparation
- Sales closing
Languages
Spanish
Elementary
Timeline
Call Center Representative
Williams-Sonoma Inc.
04.2023 - Current
Call Center Support Specialist
Pandora Jewlery
01.2023 - 09.2024
Customer Care Representative
Community Health Care Organization
06.2020 - 07.2023
Customer Service Representative
Amazon
04.2019 - 06.2020
BBA - Business
University of Memphis
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