ANGELICA THOMAS
Queens
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapted at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Residential Aide
Bronx Parent Housing Network
Manhattan
11.2025 - Current
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
- Monitored resident safety, promptly reporting concerns to ensure well-being.
- Assisted residents with daily living activities and personal care needs.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Provided emotional support and encouragement to residents, enhancing their comfort and resilience.
- Conducted housekeeping duties including cleaning rooms, changing bed linens, and doing laundry.
- Restocked supplies in tub rooms and linen storage, ensuring residents had necessary items readily available.
Front Desk Security Officer
Allied Universal Security Services
Manhattan
05.2023 - 09.2025
- Updated shift logs and daily reports to accurately document security activities and incidents, ensuring effective communication and response.
- Answered incoming calls and redirected callers to appropriate personnel, facilitating prompt assistance and information flow.
- Conducted hourly patrols of facility grounds to ensure security and safety.
- Greeted guests professionally and courteously, fostering a welcoming atmosphere while prioritizing safety and security.
- Updated shift logs, daily reports to document security activities and incidents.
- Answered incoming calls, redirected callers to appropriate personnel.
Security Officer
Quality Protection Services
Manhattan
12.2021 - 04.2023
- Patrolled facility regularly to ensure safety and security.
- Conducted regular patrols throughout facility.
- Documented daily activity and maintenance issues to maintain operational awareness.
- Verified visitor identification to access building.
- Assisted staff and attendees during events during special events.
- Checked identification of visitors for building access to access building.
- Assisted employees, visitors, and customers with professionalism to enhance overall experience.
Office Assistant
Clean Slate Services
Manhattan
02.2018 - 12.2020
- Managed incoming and outgoing mail and packages, ensuring timely preparation for shipping.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Delivered customer service by addressing inquiries and resolving issues efficiently.
- Assisted multiple departments with administrative tasks.
Customer Service Representative
King Teleservices
Brooklyn
04.2016 - 10.2017
- Exhibited professionalism in resolving issues with difficult customers to enhance satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Executed administrative tasks, including filing paperwork, updating databases, and generating reports, to support efficient operations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Sales Associate
The Gap
Manhattan
08.2013 - 07.2015
- Greeted customers and provided exceptional customer service.
- Maintained calm demeanor while resolving customer issues in high-stress situations, enhancing customer satisfaction.
- Restocked shelves to maintain sufficient inventory levels.
- Worked with fellow sales team members to achieve group targets.
- Collaborated with sales team to meet and exceed group sales targets, contributing to overall store performance.
- Maintained cleanliness of store environment.
Education
GED -
Pathways To Graduation
Manhattan, NYSkills
- Safety Awareness
- Crisis Management
- Observation Techniques
- Documentation Management
- Detail Oriented
- Verbal and Written Communication
- Critical Thinking
- Adaptable and Flexible
- Team Player
- Conflict resolution
Certification
- Unarmed Security License, NY, 12/2021
- Citywide Fire Guard For Impairment F01, NY, 01/2023
- Adult And Pediatric First Aid/CPR/AED, American Red Cross, NY, 09/2023
Timeline
Residential Aide
Bronx Parent Housing Network
11.2025 - Current
Front Desk Security Officer
Allied Universal Security Services
05.2023 - 09.2025
Security Officer
Quality Protection Services
12.2021 - 04.2023
Office Assistant
Clean Slate Services
02.2018 - 12.2020
Customer Service Representative
King Teleservices
04.2016 - 10.2017
Sales Associate
The Gap
08.2013 - 07.2015
GED -
Pathways To Graduation