Deisy Zuniga
Anthony,TX
Summary
Seasoned Residential Aide with a proven track record at KLEO Family Community Life Center, adept in safety protocols and resident advocacy. Demonstrates exceptional empathy and crisis de-escalation skills, ensuring a secure environment while fostering individual growth. Achieved significant improvements in resident well-being and safety compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Aide
KLEO Family Community Life Center
Chicago, IL
03.2024 - Current
- Monitor the daily activities and well-being of youth residents, ensuring a safe and secure environment
- Ensure that youth residents maintain proper hygiene and adhere to health guidelines within the shelter
- Provide input on residents' behavior, needs, and any significant changes to ensure tailored support and services
- Assisted in maintaining a safe and welcoming refugee camp environment.
- Attended required training sessions, maintained CPR certification, and chaperoned group trips
Residential Aide
Favorite Healthcare
Chicago, IL
06.2024 - 03.2024
- Ensure culturally sensitive and respectful treatment of all residents.
- Provide Spanish translation services for effective communication with residents.
- Conduct bag inspections to identify and prevent the entry of hazardous items.
- Perform perimeter checks to maintain the safety and security of both residents and staff.
- Develops and implements individualized care plans, sets goals, and connects to appropriate services and resources.
- Maintain accurate and confidential client records, documenting interactions, assessments, and service plans.
- Conducted initial intake interviews, and informed new intakes of shelter rules and regulations.
- Maintained cases with consistent, detailed, and required status, and documentation.
- Preparing the auditing of resident roster in order to ensure that documentation met contract standards
Bilingual Clinic Shelter Aide
Favorite Healthcare
Chicago, IL
12.2022 - 06.2023
- Assisted migrant families in a healthcare setting with scheduling appointments
- Conducted interviews to gather health history of the patient to properly document registration
- Conducted insurance verification, form completion, and other office tasks as assigned
- Assigned as primary point of contact and shift lead in the event of management absence
Case Manager Lead
Florida Department of Public Health
Remote, TX
09.2020 - 12.2022
- Conducted contact tracing services to community members to discuss potential exposure to COVID-19 and provide approved information set forth by the CDC, self-quarantine procedures, and testing locations
- Completed data entry in a centralized database for the state of Florida, all while adhering to HIPAA laws and regulations
- Connected community members in accessing resources such as housing, food, clothing, and utilities
- Attend weekly meetings and training to maintain up to date knowledge of any changes set forth by the CDC as the pandemic progressed
- Attended weekly individual meetings with case managers to ensure all caseloads were worked in a prompt manner
Bilingual Direct Care Worker
Favorite Healthcare
El Paso, TX
11.2018 - 06.2019
- Oversaw daily activities of living of youth residing in the facility
- Supervised youths' recreational activities and facilitated workshops surrounding self-development and education
- Documented youths' progress throughout their stay in the facility
- Observed youths' behavior, reporting any changes to the appropriate department
- Conducted perimeter inspections of the facility to avoid any hazardous areas to maintain the youths' safety
Education
High School Diploma -
Irving Park High School
06.2008
El Paso Community College
El Paso, TXSkills
- Conflict Resolution
- Safety and Security Protocols
- Behavioral Observation and Reporting
- Documentation and Record Keeping
- Empathy and Compassion
- Crisis De-escalation
- Time Management
- Team Collaboration
- Adaptability
- Safety awareness
- Emotional support
- Professional boundaries
- Resident advocacy
Certification
- Certified Nursing Assistant
- FEMA IS-100-C
- FEMA IS-200-C
- FEMA IS-700-B
- FEMA IS-800-D
- American Heart Association (AHA) Basic Life Support (BLS), 2025
- CPR
Locations
- Chicago, IL
- El Paso, TX
- Remote, TX
Referrals
- Lisa Garza, Project Manager - KLEO, 956-614-8217
- Anna Villacana, Shelter Manager - KLEO, 956-287-9141
Languages
Spanish
Professional
English
Professional
Timeline
Residential Aide
Favorite Healthcare
06.2024 - 03.2024
Residential Aide
KLEO Family Community Life Center
03.2024 - Current
Bilingual Clinic Shelter Aide
Favorite Healthcare
12.2022 - 06.2023
Case Manager Lead
Florida Department of Public Health
09.2020 - 12.2022
Bilingual Direct Care Worker
Favorite Healthcare
11.2018 - 06.2019
- Certified Nursing Assistant
- FEMA IS-100-C
- FEMA IS-200-C
- FEMA IS-700-B
- FEMA IS-800-D
- American Heart Association (AHA) Basic Life Support (BLS), 2025
- CPR
High School Diploma -
Irving Park High School
El Paso Community College
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