Shanel Carver
Mount Vernon,NY
Summary
Dedicated security specialist with a strong background in resident monitoring and conflict resolution, ensuring a safe living environment. Expertise in implementing safety protocols and conducting regular inspections, leading to a notable reduction in security incidents. Demonstrated ability to streamline operations while enhancing communication and rapport with residents. Eager to contribute a proactive approach to security and safety management. Residential Aide with over a decade of experience in ensuring resident safety and well-being through diligent surveillance and conflict management. Demonstrates strong communication and customer service skills, effectively fostering a respectful and inclusive environment. Committed to enhancing operational efficiency and supporting resident independence through innovative problem-solving and proactive service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential Aide
Westhab, Inc
Yonkers, NY
11.2024 - 02.2025
- Conduct hourly rounds, ensuring safety and compliance. Serve meals, maintaining dietary standards. Restock and clean kitchen, ensuring readiness and hygiene. Complete nightly DHS roster, enhancing operational efficiency. Monitored resident well being through hourly rounds, quickly identifying and addressing concerns for enhanced safety and comfort. Streamlined meal service operations, ensuring timely delivery and supporting positive resident experiences. Maintained kitchen cleanliness and inventory accuracy, upholding health standards and readiness for daily needs. Assisted residents with daily living activities, fostering a respectful and inclusive environment.
Residential Aide
HOGAR
New York, NY
04.2024 - 08.2024
- Facilitated daily living activities for residents, ensuring comfort and safety in a supportive environment. Managed nightly DHS roster, ensuring accurate resident tracking and safety. Facilitated meal service, enhancing resident satisfaction and nutrition. Monitored facility security by conducting hourly rounds, promoting a safe environment. Monitored resident activity through precise hourly rounds, ensuring safety protocols were upheld and contributing to a secure living environment.
Site Supervisor
Imperial Security, Inc.
Bronx, NY
05.2023 - 05.2024
- Oversaw daily site operations to ensure adherence to safety regulations and project timelines.
Residential Aide
New Hope
Bronx, NY
05.2023 - 03.2024
- Assisting residents with daily needs, ensuring safety and comfort. Conducting wellness checks and facilitating job searches for residents. Organizing and distributing mail and appointment slips efficiently. Guided residents through job search activities, supporting meaningful progress in their employment opportunities and fostering their independence.
Site Supervisor
Allied Universal
White Plains, NY
12.2020 - 01.2023
- Managed front desk operations, ensuring visitor compliance and efficient mail sorting. Oversaw phone and CCTV systems, enhancing security measures and response times. Coordinated guard replacements, maintaining site coverage and operational continuity. Led on-call supervision, optimizing team performance and reducing absenteeism. Maintained accurate visitor records at the front desk, ensuring compliance with security protocols and seamless daily operations. Oversaw front-line security staff, swiftly coordinating replacements for absences to maintain uninterrupted site coverage. Monitored CCTV systems and responded to incidents, contributing to a secure environment and minimizing disruptions.
Security Officer
A & H Security Services, LLC
Queens, NY
08.2019 - 08.2020
- Made sure all residents sign in & out daily. Made sure there are no visitors entering or on property. Always kept building and staff safe. Monitored access points and meticulously logged resident check-ins and check-outs to ensure accurate records and building security. Enforced property entry protocols, preventing unauthorized visitors and maintaining a secure environment for all occupants. Responded promptly to security incidents, contributing to a safe atmosphere and minimizing disruptions for staff and residents.
Site Monitor
YMCA Woman's Residential
White Plains, NY
11.2018 - 12.2019
- Monitored site security, logging incidents and visitors with precision, ensuring safety and order. Managed mail distribution and delivery logs, enhancing communication efficiency and accuracy. Utilized CCTV for proactive surveillance, contributing to a secure and controlled environment. Monitored CCTV and entry logs to proactively identify security risks, resulting in a safer residential environment for all occupants.
Front Desk Security
EPIC SECURITY
Manhattan, NY
06.2017 - 10.2018
- Secured premises through regular patrols, ensuring a safe and orderly environment. Managed visitor access by enforcing sign-in protocols, maintaining accurate logs. Monitored CCTV for potential threats, enhancing security response and awareness. Promoted a clean and quiet atmosphere, contributing to resident satisfaction. Ensured all visitors were properly logged and verified, enhancing site access control and reducing unauthorized entry incidents. Conducted hourly patrols of the premises, maintaining a visible security presence and promptly resolving safety concerns.
Front Desk Security
Diversified Security
Yonkers, NY
08.2015 - 04.2017
- Ensured safety by monitoring building access and managing guest entries and deliveries. Conducted regular patrols, securing premises and maintaining tenant safety. Utilized CCTV for surveillance, enhancing security measures and incident prevention. Monitored building entry points and implemented access protocols to ensure a safe environment for all residents and staff. Reviewed CCTV footage to identify potential security concerns, promptly addressing incidents and minimizing risk exposure. Maintained accurate visitor logs and package records, supporting traceability and smooth daily operations. Coordinated with property management and emergency services to resolve incidents efficiently and uphold security standards. Provided courteous assistance to tenants and guests, fostering a welcoming atmosphere while enforcing building policies.
Education
High School Diploma - undefined
New Rochelle High School
New Rochelle, NY, US01.2009
Skills
Positive Attitude
Time Management
Conflict Resolution
Problem Solving
Security Protocols
Communication Skills Expert
Emergency Response Expert
Resident Monitoring Expert
Wellness Checks Expert
Security Expert
Administrative experience Advanced
Typing Expert
Surveillance Expert
Cash register Expert
Law Enforcement
System security Expert
Cash handling Expert
Office experience Expert
Front desk Expert
Computer skills Expert
Security System Experience Expert
CCTV Expert
Conflict management Expert
Communication skills Expert
Data entry Expert
Customer service Expert
Time management Expert
Loss Prevention Advanced
Certification
- CPR Certification
- First Aid Certification
Personal Information
Title: Security/ Residential Aide
Timeline
Residential Aide
Westhab, Inc
11.2024 - 02.2025
Residential Aide
HOGAR
04.2024 - 08.2024
Site Supervisor
Imperial Security, Inc.
05.2023 - 05.2024
Residential Aide
New Hope
05.2023 - 03.2024
Site Supervisor
Allied Universal
12.2020 - 01.2023
Security Officer
A & H Security Services, LLC
08.2019 - 08.2020
Site Monitor
YMCA Woman's Residential
11.2018 - 12.2019
Front Desk Security
EPIC SECURITY
06.2017 - 10.2018
Front Desk Security
Diversified Security
08.2015 - 04.2017
High School Diploma - undefined
New Rochelle High School