Yrina V Polo
Jersey City ,NJ
Summary
Dynamic professional with a rich background in providing empathetic patient care at Home/Life Services, Inc., and exceptional customer service in fast-paced environments. Skilled in GPS and route planning, and proficient in effective communication, I excel in fostering positive relationships and enhancing customer satisfaction. Demonstrated ability to improve quality of life and streamline delivery processes, showcasing a blend of hard and soft skills.
Overview
10
10
years of professional experience
Work History
Residential Aide
Home/Life Services, Inc.
Long Island City, NY
03.2023 - 06.2024
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
Delivery Driver
DOTC Delivery LLC
Queens, NY
05.2019 - 12.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Radio Announcer
Radio Latino Stereo
Queens, NY
11.2014 - 02.2019
- Built broadcast storylines to interest listeners and grow station audience.
- Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
- Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
- Maintained accurate logs of song playlists, ensuring compliance with FCC regulations.
- Conducted live interviews with local personalities, providing informative and entertaining content for listeners.
- Managed news announcements and scripted quick headlines for breaking news events.
Education
New York Language Center
Jackson Highlights NY Queens Sagrado Corazón De Jesús
Lima Perú 12.1999
Skills
- Patient care
- Safety awareness
- Professional boundaries
- Emotional support
- Activity planning
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Punctual and reliable
- Safe driving
- GPS and route planning
- Safe driving record
- On-air announcing
- Radio broadcasting
- Audio editing
- Sound mixing
- Music selection
- Social media promotion
- Promotional event coordination
- Live broadcasting
- Guest interviews
- Guest interviewing
- Problem-solving
- Team collaboration
- Effective communication
Additional Information
“I have basic knowledge of Excel, Word, PowerPoint, Adobe, Radio Boss, and Audacity. My native language is Spanish, and I have an intermediate level of proficiency in English.”
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Residential Aide
Home/Life Services, Inc.
03.2023 - 06.2024
Delivery Driver
DOTC Delivery LLC
05.2019 - 12.2020
Radio Announcer
Radio Latino Stereo
11.2014 - 02.2019
New York Language Center
Sagrado Corazón De Jesús