Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Silvia Ochoa Cabezas

Huntington Park,CA - California

Summary

Seeking a challenging position, Utilizing my skills and abilities, which I have developed through my experience and Education. As a Residential Aide, Community Healthcare Worker, and Pharmacy Technician. With an Opportunity for Professional Growth based on Performance.

Overview

18
18
years of professional experience

Work History

Residential Aide

Center For Living And Learning
03.2024 - Current
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
  • Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
  • Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
  • Facilitated social engagement among residents through the coordination of group activities, outings, and events.
  • Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
  • Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
  • Contributed positively to staff meetings by sharing insights on resident behavior trends, suggesting new strategies for addressing challenges collaboratively as a team when necessary.
  • Complied with relevant regulations governing residential care facilities; participated in ongoing training opportunities to enhance professional knowledge continually.
  • Participated in regular performance evaluations to identify areas for improvement and professional growth; proactively implemented feedback received from supervisors to enhance service delivery quality consistently.
  • Supported meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.
  • Ensured prompt attention to any maintenance or repair needs within residents'' living spaces, contributing to a comfortable and hazard-free environment.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Encouraged family involvement in residents'' lives through regular communication about events happening within the community; facilitated visitation schedules accommodating both parties'' convenience whenever possible.
  • Promoted resident independence by offering guidance and support in performing various tasks such as personal hygiene, dressing, and mobility.
  • Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Pharmacy Technician

White Memorial Medical Plaza Pharmacy
12.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Developed patient education materials on medication management, contributing to community health awareness.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Pharmacy Technician

Lorena Pharmacy
11.2021 - 12.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Developed patient education materials on medication management, contributing to community health awareness.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Community Health Worker

Good Seed CDC
04.2019 - 11.2020
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
  • Worked directly with patient treatment teams and participated in care coordination procedures.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Increased awareness of available resources by organizing and participating in community health fairs and events.
  • Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
  • Counseled patients on health-related topics and lifestyle changes for improved well-being.
  • Collaborated with external organizations to coordinate health and social services.
  • Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
  • Improved community health by conducting assessments, identifying needs, and developing intervention plans.
  • Facilitated health screenings with follow-up care to target specific issues.
  • Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
  • Implemented evidence-based practices in health promotion activities, leading to improved overall community wellness.
  • Facilitated group sessions on various health topics, empowering participants with knowledge and tools for healthier living.
  • Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
  • Developed and maintained relationships with community partners to build program scope.
  • Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
  • Collaborated with healthcare providers to ensure comprehensive care coordination for patients transitioning between settings.
  • Explained required eligibility applications to patients and helped complete applications for services.
  • Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
  • Mediated communication between healthcare providers and clients, facilitating better understanding of medical information and treatment plans.
  • Monitored and documented participants' progress toward individualized health goals.
  • Strengthened relationships with local organizations, fostering partnerships to address pressing community health issues.
  • Set up community health education and promotion programs to reduce chronic conditions.
  • Created and distributed health-related education materials to improve program awareness.
  • Facilitated addiction recovery groups, supporting participants in achieving and maintaining sobriety.
  • Provided crisis intervention services to individuals experiencing mental health emergencies, connecting them with appropriate care resources.
  • Supported families in navigating healthcare systems, improving their ability to obtain necessary medical care and social services.
  • Advocated for patients' rights and access to healthcare services, enhancing patient satisfaction and trust in health care systems.

Pharmacy Technician

CVS Pharmacy
10.2006 - 12.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Developed patient education materials on medication management, contributing to community health awareness.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Education

Pharmacy Technician License TCH 184115

Baldwin Park Adult And Community Education
4640 Main Ave, Baldwin Park, CA 91706
06-2001

High School Diploma -

Alhambra Adult Education
7422 Garvey Ave, Rosemead, CA 91770
06-2000

Skills

  • Patient care
  • Safety awareness
  • Professional boundaries
  • Emotional support
  • Transportation assistance
  • Meal preparation
  • Housekeeping duties
  • Activity planning
  • Motivational techniques
  • Nutrition
  • Disability support
  • Adaptive equipment use
  • Emergency response
  • Mental health care
  • Household organization
  • Resident advocacy
  • Behavior documentation
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Direct patient care
  • Empathy and compassionate care
  • HIPAA compliance
  • Recording vital signs
  • Active listening
  • Calm under stress
  • Patient observation
  • Documenting behaviors
  • Team building
  • Personal care assistance
  • Compassionate caregiving
  • Clinical documentation
  • Client relationship management

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Residential Aide

Center For Living And Learning
03.2024 - Current

Pharmacy Technician

White Memorial Medical Plaza Pharmacy
12.2022 - Current

Pharmacy Technician

Lorena Pharmacy
11.2021 - 12.2022

Community Health Worker

Good Seed CDC
04.2019 - 11.2020

Pharmacy Technician

CVS Pharmacy
10.2006 - 12.2018

Pharmacy Technician License TCH 184115

Baldwin Park Adult And Community Education

High School Diploma -

Alhambra Adult Education

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Silvia Ochoa Cabezas