Rhiannon Gonzales
Van Nuys,CA
Summary
Diligent COVID-19 Contact Tracer lends expert assessment and monitoring for patients and close contacts. Detail-oriented approach to assessing, tracking and managing complex health surveys and exposure data. Adept at maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended measures. Expert navigation of complex contact-tracing software, systems and policy to safely streamline healing process. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
COVID-19 Frontline Case Outreach
Center 4 Living And Learning/DPSS
10.2022 - Current
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Collaborated with local organizations to expand health services and resources.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Targeted specific community groups with wellness and disease management information.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Transported or accompanied clients to scheduled health appointments or referral sites.
Verification Specialist
Exer Urgernt Care
11.2019 - 01.2021
- Verified client information by analyzing existing evidence on file.
- Determined appropriateness of payers to protect organization and minimize risk.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Program Facilitator Intern/Legal Administrative Assistant
Homeboy Industries
01.2017 - 08.2019
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Education
Associate of Arts - Criminal Justice/Sociology
Los Angeles Pierce College
North Hills, CA05.2026
Skills
- Interpersonal Communication
- Analytical and Critical Thinking
- Data Entry
- Flexible and Adaptable
- Multitasking Abilities
- Cultural Awareness
- Problem-Solving
- Critical Thinking
Timeline
COVID-19 Frontline Case Outreach
Center 4 Living And Learning/DPSS
10.2022 - Current
Verification Specialist
Exer Urgernt Care
11.2019 - 01.2021
Program Facilitator Intern/Legal Administrative Assistant
Homeboy Industries
01.2017 - 08.2019
Associate of Arts - Criminal Justice/Sociology
Los Angeles Pierce College
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