Jeanette Barrow
Atlantic City,NJ
Summary
A professional career spanning more than thirty years and encompassing multiple positions developed an unwavering commitment to excellence in all that undertakes—from early days in customer service support to a recent decade of remote work, consistently strived to lead by example and achieve the very best results possible. A Comprehensive skill set has
enabled to surmount challenges and deliver exceptional results consistently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
COVID-19 Response Frontline Case Investigator
Staffing ETC
11.2020 - 05.2023
- As a Remote Case Investigator contacted newly diagnosed COVID-19 patients, documented outcomes, and worked collaboratively with colleagues to ensure satisfaction.
- Used digital tools and virtual communication with supervisors for meetings and training.
- Follow-up contact was implemented for wellness check-ins, and active listening skills and empathy were applied.
- Streamlined communication with infected individuals, ensuring proper guidance for self-isolation and care.
Solar Specialist (Remote Worker)
Season Solar
04.2017 - 04.2020
- As a Remote Solar Specialist, top priority was generating new business and educating homeowners about solar energy.
- Exceptional communication skills helped build strong client relationships and used remote platforms for efficient task management.
- Stayed up-to-date with industry trends through regular training and utilized productivity tools to manage appointments and communicate virtually with clients.
- Managed approximately 50 daily incoming calls, emails, and faxes from customers.
- We have developed strong relationships with clients by addressing concerns, answering questions, and providing ongoing support for their solar systems.
- We Contributed to a positive team atmosphere by fostering open communication, collaborative problem-solving, and continuous learning among colleagues.
Solar Energy Consultant
Solar Media
05.2017 - 03.2019
- As a (Remote Worker) Solar Energy Consultant, educated homeowners, generated new business, and managed appointments.
- Stayed up-to-date with industry trends through training and used productivity and collaboration tools for virtual client communication.
- Proficient written, verbal, and digital communication skills, time and task management, problem-solving abilities, flexibility, and adaptability allowed to offer exceptional service to clients.
- Manage approximately 30 daily incoming calls, emails, and faxes from customers.
- We have developed strong client relationships, leading to increased referrals and repeat business.
Solar Energy Consultant
NRG Energy
09.2014 - 04.2017
- As a (Remote Worker) Solar Energy Consultant was responsible for educating homeowners about the benefits of solar energy, developing referral programs, and driving new business.
- Used excellent communication skills to manage tasks, confidently engage with customers, and convert leads.
- Leveraged verbal and written skills, active listening, and empathy to cultivate strong customer relationships.
- Proficiently used remote platforms and managed schedules for timely appointment attendance.
- Managed approximately 50 incoming calls, emails, and faxes per day from customers
Education
High School Diploma -
Stratford Career Institute
Washington, DC03.2005
Skills
- Critical thinking
- Learning Mindset
- Adaptability / Organizational skills
- Active Listening / Verbal &Written Communication
- Collaboration
- Digital tools skills
- Communication Skills
- Interpersonal skills
- Time management and Multitasking
- Problem-solving /Analytical thinking
Certification
National Remote Work Certification Professional
Voluntary School
- Helped students master learning concepts through one-on-one and small-group tutoring.
- Tutored and assisted children individually and in small groups to help them master assignments and learning concepts.
- Established positive relationships with students, fellow teachers, and school administrative
- Assisted instructional staff with implementing lessons and activities for the whole class and small groups.
Attending T, Byrd Learning Center
- Remote Work Certification Program
- The Remote Work Certification Professional OJT Project is an (on-the-job-training project) concept for
this program is to learn as much as you can about Remote Work. - Research, develop, and complete projects to become proficient in using all leading platforms in this program.
- Create and maintain office administrative tasks, demonstrating team leadership via projects and
assignments while demonstrating good organization and time management skills. - Learning GOOGLE WORKSPACE:
• G Mail
• Calendar
• Drive
• Classroom
• Docs
• Slides
• Forms - Sheets
OFFICE 365: Business Learning
• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Microsoft PowerPoint
• OneDrive
• Outlook
• Teams
Additional Information
- It will be completed on March 1, 2024.
- Will Receive National Remote Work Certification.
Timeline
COVID-19 Response Frontline Case Investigator
Staffing ETC
11.2020 - 05.2023
Solar Energy Consultant
Solar Media
05.2017 - 03.2019
Solar Specialist (Remote Worker)
Season Solar
04.2017 - 04.2020
Solar Energy Consultant
NRG Energy
09.2014 - 04.2017
High School Diploma -
Stratford Career Institute
National Remote Work Certification Professional
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