Kelsey Hahn
Fair Oaks,CA
Summary
Skilled in building bridges and cementing connections with business accounts to strengthen loyalty and drive competitive growth. Proven ability to provide support to demanding customers and a reputation for resolving problems and improving customer satisfaction. Focused on meeting deadlines, enhancing knowledge and exceeding expectations.
Overview
5
5
years of professional experience
Work History
COVID-19 Response Frontline Case Investigator
State Of California Franchise Tax Board
Sacramento, CA
01.2021 - 06.2021
- Reached out to people with positive test results exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Collected and recorded information in electronic medical records.
Seasonal Phone Agent
Gap Inc Direct
Rocklin, CA
10.2020 - 01.2021
- Surveyed customers by phone to promote products and services that would best fit needs.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative
California Retail Management
Carmichael, CA
06.2015 - 03.2016
- Facilitated sales of services and goods.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments, and issue receipts.
Cashier
Home Depot
Roseville, CA
03.2015 - 07.2015
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Options For Youth-San Juan
Pasadena, CAWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Critical thinkingPublic outreachComplaint resolutionAnalytical skillsDetail-orientated
Reasoning ability
Community-based resources
Assignment management
Public outreach
Chronic illness understanding
Informational materials
Microsoft Office
Customer service
Reasoning ability
Adobe Creative Suite
Quote
Never let yesterday use up too much of today.
Will Rogers
Timeline
COVID-19 Response Frontline Case Investigator
State Of California Franchise Tax Board
01.2021 - 06.2021
Seasonal Phone Agent
Gap Inc Direct
10.2020 - 01.2021
Customer Service Representative
California Retail Management
06.2015 - 03.2016
Cashier
Home Depot
03.2015 - 07.2015
High School Diploma -
Options For Youth-San Juan