Aneesha Howell
Butler,GA
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and improving care quality.. Excelled in patient care and computer skills, demonstrating flexibility and a positive attitude across roles. Skilled in teamwork and collaboration, significantly contributing to team performance and operational efficiency without exceeding a 55-word limit.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Residential Aide
Georgia Recovery Campus
09.2023 - 02.2024
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
Data Entry/Tender Cutter
Koch Foods
07.2017 - 07.2023
- Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Implemented robust quality assurance measures within the bidding process to minimize errors and enhance submission quality.
- Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
Housekeeping Aide
Taylor County Health Care And Rehabilitation
11.2022 - 04.2023
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
Technical Support Representative
Apple
10.2020 - 12.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service Representative
Comcast
02.2020 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Direct Care Professional
Georgia Center For Youth
11.2018 - 08.2019
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Package Handler
Dart Container
09.2016 - 04.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
Dollar General
10.2014 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Southern Crescent Technical College
Thomaston,GA 08.2013 - 08.2015
South Georgia Technical College
Americus,GA 04.2024 - 12.2025
High School Diploma -
Taylor County High School
Butler, GA06.2013
Skills
Patient Care
Safety awareness
Professional boundaries
Emotional Support
Flexibility
Respectfulness
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Multitasking
Dependable and Responsible
Excellent Communication
Critical Thinking
Computer Skills
Certification
CPR and First Aide
Early Childhood Care And Education Basics: 9 Hour Credit Porgram
Timeline
South Georgia Technical College
04.2024 - 12.2025
Residential Aide
Georgia Recovery Campus
09.2023 - 02.2024
Housekeeping Aide
Taylor County Health Care And Rehabilitation
11.2022 - 04.2023
Technical Support Representative
Apple
10.2020 - 12.2021
Customer Service Representative
Comcast
02.2020 - 10.2020
Direct Care Professional
Georgia Center For Youth
11.2018 - 08.2019
Data Entry/Tender Cutter
Koch Foods
07.2017 - 07.2023
Package Handler
Dart Container
09.2016 - 04.2019
Cashier
Dollar General
10.2014 - 04.2015
Southern Crescent Technical College
08.2013 - 08.2015
CPR and First Aide
Early Childhood Care And Education Basics: 9 Hour Credit Porgram
High School Diploma -
Taylor County High School
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