Angelica Torres
Paterson,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Paraprofessional
Passaic Public Schools
09.2023 - Current
Assistant Teacher
Light Ridge Academy
06.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in lessons, curriculum and homework planning.
- Worked with teacher and administrators to enforce school policies and procedures.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Researched and presented new learning tools and methods for classroom application.
- Planned, prepared and presented group assignments to encourage collaboration.
- Shifted between formal and informal methods of teaching to keep students engaged.
Customer Service Associate
Walmart
06.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
Panera Associate
Panera Bread
06.2022 - 04.2024
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Placed order items in bag for drive-thru window delivery with speed and accuracy.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Warehouse Associate
Amazon
05.2019 - 06.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Store Manager
Family Dollar
02.2015 - 06.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Some Collage - Medial Assistance
Passaic County Community College
Paterson, NJHigh School Diploma -
Eastside Highschool
Paterson, NJ06.2013
Skills
- Cash Register Operations
- Portion Standards
- High-Volume Environments
- Table Setting Arrangements
- Food Prep
- Serve Customers
- Guest Relations
- Phone Inquiries
- Financial Transactions
- Billing and Payment Processing
- Complaint Handling
- Customer Needs Assessments
- Delegation and Motivation
- Task Prioritization
- Microsoft Office
- Feeding Guidelines Knowledge
- Communication and Interpersonal Skills
- Basic Skills Teaching
- Strong Work Ethic and Dependable
- Organizational and Planning Skills
- Educational Games
- Caring and Empathetic Demeanor
- Clear and Direct Communication
- Good Listening Skills
- Connect with Parents
- Positive Reinforcement Methods
Languages
English and Spanish speaking.
Native or Bilingual
Timeline
Paraprofessional
Passaic Public Schools
09.2023 - Current
Assistant Teacher
Light Ridge Academy
06.2023 - Current
Panera Associate
Panera Bread
06.2022 - 04.2024
Customer Service Associate
Walmart
06.2021 - Current
Warehouse Associate
Amazon
05.2019 - 06.2021
Store Manager
Family Dollar
02.2015 - 06.2020
Some Collage - Medial Assistance
Passaic County Community College
High School Diploma -
Eastside Highschool
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