Angelica Torres
Reading,PA
Summary
Accomplished SR Assistant Manager at Chuck E. Cheese's, Reading Pa, with a proven track record in enhancing operational effectiveness and customer satisfaction. Expert in staff training and development, inventory control, and strategic planning. Demonstrated ability to foster team motivation and improve service delivery, achieving significant improvements in staff performance and customer relations.
Overview
6
6
years of professional experience
Work History
SR Assistant Manager
Chuck E. Cheese's, Reading Pa
2721 N Meridian Blvd
08.2021 - 09.2024
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
- Managed multiple projects concurrently, ensuring on-time and on-budget delivery.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and implemented strategies for continuous improvement, resulting in increased operational effectiveness.
- Implemented cost-saving measures that contributed to improved profitability without sacrificing quality or service levels.
- Optimized inventory controls through accurate forecasting methods and prudent purchasing decisions.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Delivered top-notch customer service by addressing concerns promptly and maintaining open lines of communication with clients.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in the development and execution of annual budgets, supporting financial goals for the department.
- Conducted regular performance evaluations, providing constructive feedback and setting achievable goals for team members.
- Enhanced customer satisfaction through timely issue resolution and proactive communication.
Manager
The Works
1109 Bern Rd Wyomissing PA
08.2018 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Diploma -
I-lead Charter School
401 Penn St, Reading Pa 1960106.2019
Skills
- Store Cleaning
- Staff Training and Development
- Customer Relationship Management
- Operations Management
- Inventory Control
- Team motivation
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Management
- Recruitment and hiring
- Workload Management
- Task Delegation
- Strategic Planning
- Staff Supervision
- Policy Enforcement
Timeline
SR Assistant Manager
Chuck E. Cheese's, Reading Pa
08.2021 - 09.2024
Manager
The Works
08.2018 - 03.2020
Diploma -
I-lead Charter School