Angelica Torres
Tampa,FL
Summary
Customer Service professional experience in both a call center and retail setting! Highly professional, Dependable, and reliable! Able to perform any duties with minimum supervision. Enthusiastic , outgoing, hard working, determined to provide my best at all times. I work good in both team playing- and solo jobs! Anything I put my mind to I accomplish.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Allianz BankCard Helpdesk
10.2022 - 02.2024
- Answered a high call volume of inbound calls, chats, and emails to facilitate customer service.
- Provided insurance terms and conditions for major bank cardholders.
- Assisted customers with filing claims.
- Updated customers' information, entering data and information from every call.
Customer Service Representative
LKQ Corporation/Keystone Automotive
Tampa, USA
12.2019 - 02.2022
- Responding to telephone inquiries, providing quality service to customers inquiring about the availability and price of products
- Quoting customers based off the description they provide of vehicles to sell
- Listen attentively to caller needs to ensure a positive and professional customer experience and professional conclusions
- Access to emails and word documents to provide the proper information regarding the inquiries from customers
- Demonstrating a talent for communicating effectively with diverse customers, excelling in a service oriented company
Server/Hostess
The Getaway Tampa Bay
Tampa, USA
01.2019 - 06.2019
- Quickly learned menus for food and liquor and desserts
- Prepared and served drinks with proper garnishes to customers tables
- Prepared and garnished plates per different ordered item
- Served and catered to large groups in a fast past setting
- Suggested additional add ons, appetizers, and desserts to increase the total
- Maintained a clean and organized environment for guest; keeping drinks topped off and the table pre-bussed
- Completed all end shift duties assigned to me; cleaning my section of tables, next day prep for other servers
- Maintained and counted money for my own personal bank to provide customers with change and keeping track of tips
Inventory Control Specialist
Miejer
Mishawaka, USA
06.2017 - 09.2018
- Started off as a regular stocker, taking materials and putting them in their according places-Promoted to inventory coordinator
- Counted and measured items of incoming and outgoing shipments while verify information for billing and orders
- Making sure to verify the shipment is the same as the invoice if not disputing the claim and correcting the billing
- Attaching tags to items and containers with the proper identifying information
- Recorded numbers of units handled and moved, using production sheets to log in the system
Skills
- Customer service
- Microsoft Office
- Sales
- Customer care
- Scheduling
- Organizational skills
- Management
- PowerPoint
- Excel
- Microsoft Word
- Data collection
- Call management
Timeline
Customer Service Representative
Allianz BankCard Helpdesk
10.2022 - 02.2024
Customer Service Representative
LKQ Corporation/Keystone Automotive
12.2019 - 02.2022
Server/Hostess
The Getaway Tampa Bay
01.2019 - 06.2019
Inventory Control Specialist
Miejer
06.2017 - 09.2018