Summary
Overview
Work History
Education
Skills
Certification
EXPERIENCE HIGHLIGHTS
Accomplishments
Affiliations
Timeline
Hi, I’m

Nichole Moeller

Product Owner
Sioux Falls,SD
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Nichole Moeller

Summary

Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.

Overview

26
years of professional experience
2

Certifications

Work History

PREMIER Bankcard

Product Owner
01.2022 - Current

Job overview

  • Serve as product owner with primary focus on IVR systems, while also contributing to mobile app and website enhancements. Create, prioritize, and groom the product backlog to align with business objectives. Collaborate closely with developers, stakeholders, and cross-functional teams to design optimal solutions and features that drive user satisfaction and operational efficiency.
  • Prioritized backlog items based on user needs, business value, and technical feasibility, ensuring timely delivery of high-impact features.
  • Facilitated design sessions with developers and stakeholders to refine requirements and iterate on solutions for IVR, mobile, and web platforms.
  • Groomed backlog through regular refinement, breaking down epics into actionable user stories and acceptance criteria.
  • Contributed to agile ceremonies, including sprint planning and retrospectives, to foster continuous improvement.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.

PREMIER Bankcard

Project & Operations Support Manager
03.2016 - 12.2021

Job overview

  • Led project development, including forms, automations, hardware/software migrations, issue resolution, and on-site training. Analyzed business needs and served as key resource for project teams, IT, developers, and stakeholders. Developed enterprise project management processes, systems, and reporting.
  • Designed and implemented 15+ forms and reports to identify gaps, boost productivity, and enable real-time communication.
  • Managed regulatory issue remediation, ensuring customer reimbursements, resolutions, and audit documentation.
  • Introduced company-wide project workflows and PM intranet site for optimized processes.
  • Mentored colleagues to foster a culture of excellence and "leading through influence."
  • Maintained 100% customer satisfaction for 4+ years while exceeding performance metrics.

PREMIER Bankcard

Project Manager
08.2006 - 03.2016

Job overview

  • Developed strategies to identify user needs, prioritize projects, and align with company goals. Built relationships across business, senior management, IT, and vendors.
  • Created company-wide project request process to capture needs, benefits, and risks.
  • Established project prioritization system for alignment with corporate objectives.
  • Reduced customer service calls by 20% via IVR/phone system upgrade.
  • Launched electronic statements, enrolling 1M customers in 6 months.
  • Automated 90% of HR and AP paperwork, impacting 1,500 employees with customized workflows.

PREMIER Bankcard

Customer Service Unit Manager
04.1999 - 08.2006

Job overview

  • Managed customer service team, ensuring compliance with policies, regulations, and laws.
  • Led escalated calls team (Sup Gate), conducting training on best practices.
  • Developed first formal quality monitoring form for customer service.
  • Delivered onboarding training and evaluated trainees on expectations and procedures.
  • Trained associates on new GUI interface, facilitating change adoption.

Education

South Dakota State University

Bachelor of Science from Mechanical Engineering

Skills

  • Agile Methodologies
  • Product Backlog Management
  • Stakeholder Collaboration
  • Business Documentation
  • Process Review
  • Management Reporting
  • Quality Assurance & Testing
  • Client Relationship Management
  • Microsoft Office Suite
  • Lucid
  • Azure Dev Ops
  • SharePoint
  • Release planning

Certification

  • Project Management Professional (PMP)
  • Certified Scrum Product Owner (CSPO)
  • Computer Science Teaching Endorsement (inactive), Dakota State University

EXPERIENCE HIGHLIGHTS

  • Broad & Deep Understanding of Uncovering User Needs
  • Expertise Creating Alignment with Business Goals
  • Consistent Innovation in Evaluating the Value and Effectiveness of Deliverables
  • Build in Quality Approach
  • Ability to Perceive Value for the Customer

Accomplishments

  • Achieved 20% call reduction through effectively implementing IVR and phone upgrades.
  • Collaborated with team of 60+ in the development of AutoPay..

Affiliations

  • PMI
  • Scrum Alliance

Timeline

Product Owner

PREMIER Bankcard
01.2022 - Current

Project & Operations Support Manager

PREMIER Bankcard
03.2016 - 12.2021

Project Manager

PREMIER Bankcard
08.2006 - 03.2016

Customer Service Unit Manager

PREMIER Bankcard
04.1999 - 08.2006

South Dakota State University

Bachelor of Science from Mechanical Engineering

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