Helen Muciri
Lewiston
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
Buffalo, NY
04.2018 - 09.2019
- Responsible for cashiering, customer service, and store cleanliness. Worked at the cash register, sales floor, and occasional stocking. Customer service driven job.
- Phone:(716)683-8585
Sales Associate
Marshalls
Buffalo, NY
11.2015 - 11.2017
- Responsible for cashiering, customer service, and store cleanliness. Worked at the cash register, sales floor, and occasional stocking. Customer service driven job.
- Phone:(716) 874-8896
Maintenance/Cashier
Lexington CO-OP
Buffalo, NY
03.2015 - 11.2015
- Responsible for the cleanliness of the store which includes janitorial work. Including customer service, cleaning projects and some cashiering, when needed.
- Phone:(716) 886-2667
Education
SUNY
05-2026
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NASM
05-2026
High School Diploma -
Homewood High
Alabama05-2010
Undergraduate Certificate - Engineering Technology
DeVry University
Lisle, IL11-2026
No Degree - Psychology
Hawaii Pacific University
Honolulu, HINo Degree - Communications
Kapiolani Community College
Honolulu, HINo Degree - Film And Video Production
The Art Institute of San Francisco
San Francisco, CASkills
- Customer Service experience, Cashing experience, Analytical experience, Caretaking experience & Very resourceful
- Conflict resolution
- Computer proficiency
- Call center experience
- Relationship building
- Problem resolution
- Customer relations
- Active listening
- Customer service
- Critical thinking
- Data entry
- Complaint handling
- Complaint resolution
- Microsoft Excel
- Payment processing
- Client relations
- Professional telephone demeanor
- Customer satisfaction measurement
- Call center operations
- Product knowledge
- Technical support
- Strong sales techniques
- Retail Sales Experience
- Retail sales professional
- Retail supply systems
- Retail Software
- Sales and retail experience
- Retail stock management
- Time management
- Problem-solving skills
- Teamwork and collaboration
- Exceptional customer service
- Cash register operation
- Cash handling accuracy
- Meeting deadlines
- Cleaning techniques
- Adapt to diverse groups
- Point of sale operation
- Written and oral communication skills
- Hospitality and accommodation
LANGUAGES
English
Interests
- Dancing
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
- Reading
- Drawing and Painting
- I enjoy cooking for friends and family gatherings
- Acting and Theater
- Swimming
- Watching Movies and TV Shows
- Gym Workouts
- Music
- I participate in low-impact exercises to strengthen core muscles
- I like trying new recipes and food trends
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Creative Writing
- Personal Development and Self-Improvement
Timeline
Customer Service Representative
Charter Spectrum
04.2018 - 09.2019
Sales Associate
Marshalls
11.2015 - 11.2017
Maintenance/Cashier
Lexington CO-OP
03.2015 - 11.2015
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NASM
SUNY
High School Diploma -
Homewood High
Undergraduate Certificate - Engineering Technology
DeVry University
No Degree - Psychology
Hawaii Pacific University
No Degree - Communications
Kapiolani Community College
No Degree - Film And Video Production
The Art Institute of San Francisco