Emily Mendez
Houston,TX
Summary
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
PLS Financial Services
04.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Cashier
Churches Chicken
08.2022 - 03.2024
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Furr High School
Houston, TX06.2024
Skills
- Customer service
- Drawer balancing
- Product restocking
- Point-of-sale system operation
- Conflict resolution
- Customer relations
- Written and verbal communication
- Check Cashing
- Call experience
LANGUAGES
English: Professional
Spanish: Professional
Timeline
Customer Service Representative
PLS Financial Services
04.2025 - Current
Cashier
Churches Chicken
08.2022 - 03.2024
High School Diploma -
Furr High School
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