Angelica Torres
Atlantic City,NJ
Summary
Dynamic professional with a proven track record in customer engagement and problem-solving, honed across roles at Ocean Casino And Resort and other leading companies. Excelled in leadership and effective communication, significantly enhancing customer satisfaction. Skilled in multitasking and collaborative teamwork, consistently delivering exceptional service and operational excellence.
Overview
10
10
years of professional experience
Work History
Housekeeper
Ocean Casino And Resort
Atlantic City, NJ
08.2018 - Current
- Handled various requests concerning housekeeping services from guests.
- Ensured that all health standards were met during cleaning operations.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Receptionist
Baltic Plaza Apartments
Atlantic City, NJ
05.2015 - 07.2018
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Sales Associate
Charlotte Russe
Atlantic City, NJ
09.2015 - 11.2017
- Greeted customers and provided exceptional customer service.
- Assessed customer needs to provide assistance and information on product features.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Pleasantville High School
Pleasantville, NJSkills
- Effective communication
- Leadership
- Customer Engagement
- Collaborative teamwork
- Ability to multitask
- Problem solving
Affiliations
When I am not working I enjoy time with my family. Going bowling, or mini golfing. When I want to destress I like to shot a few rounds at Range 129!
Languages
English
Professional
Spanish
Limited
Accomplishments
The most important awards and accomplishments I have received in life are being a wife and mother. They are my greatest achievements. I am also not limited to achievements, accomplishments, or honors.
References
References available upon request.
Timeline
Housekeeper
Ocean Casino And Resort
08.2018 - Current
Sales Associate
Charlotte Russe
09.2015 - 11.2017
Receptionist
Baltic Plaza Apartments
05.2015 - 07.2018
Pleasantville High School
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