Angelica Torres
Troutdale,OR
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
Work History
CSS/Surgery Scheduler
Legacy Mount Hood Medical Center
Gresham, Oregon
05.2022 - Current
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Performed data entry into various computer systems related to surgery scheduling.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Provided patient education and answered questions regarding the surgery process.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
Front Office Manager
LIFESTANCE, FORMALLY WESTERN PSYCHOLOGICAL COUNSELING SERVICES
Gresham, OR
10.2017 - Current
- Coordinate scheduling on clinicians schedules with specialties
- Verify credentialing and insurances for clinicians
- Creating templates for clinicians
- Assisted site meeting with clinicians
- Coordinate work flow between clinicians and front staff with tasks
- Training clinicians and front staff on system
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Organized resources and staff necessary to handle requirements and maintain strong service levels
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety
- (Covid-19 regulations)
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback
- Maintained important files, running reports and delivering updates
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Meat/Seafood Wrapper
SAFEWAY
Gresham, OR
11.2004 - 05.2005
- Closely monitored display and refrigerator temperatures to ensure safety and quality of products
- Supplied and trained personnel on matters of cleanliness, client interactions and various types of meat cuts
- Cut, wrapped, weighed, and labeled orders for customers
- Properly stored meat to decrease waste and increase product freshness span
- Answered customer questions about specific products and cut meats to specifications.
Education
High School Diploma -
Monte Vista Senior High School
05.1999
Skills
- Scheduling and calendar management
- Customer relations
- Multitasks
- Next Gen
- Skilled in Microsoft
- Bilingual English/Spanish Fluent
- Administrative skills
- Listening skills
Languages
Timeline
CSS/Surgery Scheduler
Legacy Mount Hood Medical Center
05.2022 - Current
Front Office Manager
LIFESTANCE, FORMALLY WESTERN PSYCHOLOGICAL COUNSELING SERVICES
10.2017 - Current
Meat/Seafood Wrapper
SAFEWAY
11.2004 - 05.2005
High School Diploma -
Monte Vista Senior High School
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