Angelica Torres
Dallas ,TX
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
8
8
years of professional experience
Work History
Outreach Coordinator
CIOX HEALTH, Health Information Management
Remote
04.2022 - Current
- Established and maintained client rapport by utilizing quality customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Administrative Assistant
Acuity International
08.2018 - 02.2026
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Attends and participates in a variety of meetings and task force groups to improve quality and outcomes, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, new task efforts, and new policy requirements
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Supported office staff and operational requirements with administrative tasks.
- Coordinates and implements office services, interprets and communicates operating policies
- Uses various software applications, such as spreadsheets to manipulate format data and reports
Customer Service Representative
Nordstrom
Dallas, TX
06.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants. - Packed and labeled boxes with maximum efficiency.
Customer Service Specialist
Amazon
Wilmer, TX
11.2019 - 08.2021
- Created shipping labels to complete daily order processing
- Packed, weighed and shipped items per customer specifications.
- Organized items on racks, shelves and bins to maintain established order.
- Reviewed orders to verify products met specifications.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Education
High School Diploma -
Wilmer Hutchins High School
Dallas, TX04.2006
Skills
Strategic Outreach
Patient Profiles
Charting and Clinical
Documentation
Document Retrieval
Customer Service
Microsoft Outlook
Microsoft Access
Microsoft Windows
Customer Relations
Performance improvement
Critical Thinking
Coordination
Administrative assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Outreach Coordinator
CIOX HEALTH, Health Information Management
04.2022 - Current
Customer Service Representative
Nordstrom
06.2021 - 03.2022
Customer Service Specialist
Amazon
11.2019 - 08.2021
Administrative Assistant
Acuity International
08.2018 - 02.2026
High School Diploma -
Wilmer Hutchins High School