Angelica Trotter
Antioch,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
Work History
Registered Medical Assistant
RMA, John Muir Health, OPC
Walnut Creek, CA
03.2013 - Current
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, including medication information, symptoms and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Certified Medical Assistant
Scott & White Healthcare, ENT
Round Rock, TX
10.2011 - 04.2012
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Completed clinical procedures and gathered patient data for interpretation by physician.
MA / Patient Financial Counselor
Palo Alto Medical Foundation Oncology / Hematology
Mountain View, CA
12.2007 - 09.2011
- Updated accounts with latest patient, payment and insurance information.
- Screened patients with financial needs to determine assistance choices.
- Followed up with patients and families to obtain additional information.
- Discussed financial and insurance options with patients.
- Organized clinical documentation, treatment plans, and referrals.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Worked with [type] patients to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with commercial and federal programs to bridge the gap of insurance coverage for chemotherapy and radiation treatments.
- Appeals for chemotherapy regimens denied.
Education
Joplin, MO, USA Medical Assisting - undefined
Wichita Technical Institute
Skills
- Charting expertise
- Calm and level-headed under duress
- Quick problem solver
- Medical terminology knowledge
- Reliable transportation
Knowledge of CPT & ICD10 coding
- Types at greater than 50 wpm
- Cash handling / accepting co pays
- Check in / checkout processes
- Obtaining prior authorizations
- Specimen handling
- EKG expertise
- Cash handling
- Problem solver
- Quality control
Privacy and confidentiality
Completing insurance forms
EMR / EHR
Medical office administration
Patient Assessments
Direct Patient Care
Efficient and reliable team player
Compassionate
Prioritizing stat orders
Maintaining liquid nitrogen tanks
Patient Scheduling
Ambulating and repositioning patients
Point of care testing
Medical Records Management
Patient-focused care
Assisting with physical exams
Timeline
Registered Medical Assistant
RMA, John Muir Health, OPC
03.2013 - Current
Certified Medical Assistant
Scott & White Healthcare, ENT
10.2011 - 04.2012
MA / Patient Financial Counselor
Palo Alto Medical Foundation Oncology / Hematology
12.2007 - 09.2011
Joplin, MO, USA Medical Assisting - undefined
Wichita Technical Institute
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