Angelica Urrutia
Anaheim,CA
Summary
Goal-oriented, being in retail brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service. Been working in retail for 3 years ready for a change in my career, start something new. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Sales Floor Associate
Nordstrom Rack
Anaheim, CA
10.2023 - Current
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
- Cashier experienced
- Computed purchases and received and processed cash or credit payment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Sales Associate
Sunglass Hut at Macy's
Brea, CA
09.2022 - 05.2023
- Answered incoming telephone calls to provide store, products and services information.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assists customers with returns and exchanges
- Helps with fixing and tightening customer glasses
- Greeting customers upon arrival, letting them know about the sales that the store is having and assisting with any questions they may have.
- Handled customer complaints in a professional manner.
- Responsible for keeping the sales floor clean and organized.
- Responsible for ordering parts/sunglasses for customers.
- Responsible for opening and closing store.
General Merchandiser
Target
Fullerton, CA
11.2021 - 07.2022
- Expert of general merchandise operations. Responsible for processing and efficiently ensuring product is set, in stock, accurately priced, and signed on the sales floor.
- Resolved any customer complaints or disputes regarding merchandise returns or refunds.
- Responsible for enabling a consistent experience for guests by providing exceptional customer service.
- Responsible for replenishment of products, inventory accuracy, presentation, pricing, and promotional signing processes for all general merchandise areas of the store.
- Responsible for fulfilling drive-up orders accurately and efficiently.
- Cashier experience
- Returns and exchange experience
- Experience working under stress when the store is excessively populated and still have the ability to provide the utmost customer service.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Trained new employees on proper handling of merchandise in accordance with company policies.
Party Planner/Organizer
Adventure Lagoon
Anaheim, CA
08.2021 - 11.2021
- Exceptional customer service skills.
- Hostess experience: responsible for greeting customers upon arrival and taking them to their tables.
- Responsible for keeping the eating area clean and sanitized for all guests.
- Responsible for setting up tables and chairs for any scheduled parties.
- Responsible for taking drink and food orders and bringing the food to parties.
Office Clerk
Aeons Acumen
07.2019 - 07.2020
- Filing documents
- Receive and distribute mail
- Scanning documents
- Assist workers
Education
Ultrasound tech
Cal State Fullerton
Fullerton, CA05-2025
High School Diploma -
Valencia High School
Placentia, CA06-2021
Skills
- Customer Service skills
- Bilingual: English & Spanish
- Problem Solving
- Google Suit
- Microsoft Word
- Powerpoint
Timeline
Sales Floor Associate
Nordstrom Rack
10.2023 - Current
Sales Associate
Sunglass Hut at Macy's
09.2022 - 05.2023
General Merchandiser
Target
11.2021 - 07.2022
Party Planner/Organizer
Adventure Lagoon
08.2021 - 11.2021
Office Clerk
Aeons Acumen
07.2019 - 07.2020
Ultrasound tech
Cal State Fullerton
High School Diploma -
Valencia High School