Terrica Hall
Sebring,FL
Summary
Solution-oriented Customer Service Specialist with 17 years of experience in a fast-paced environment. In my customer service experience, I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor.
Overview
24
24
years of professional experience
Work History
Sales Floor Associate
Marshalls
10.2021 - Current
- Greet customers, restock shelves, put out new inventory and maintain cleanliness throughout the store.
Customer Service Representative
Agero, Inc.
01.2021 - 03.2024
- I work from home arranging roadside for customers stranded along the road or involved in an accident
- My job is taking inbound calls from insurance companies, setting tows up and dispatching a tow truck out to assist customers.
Customer Service Representative
Agero, Inc.
10.2006 - 09.2019
- My main role was answering inbound calls from customers, insurance agents, and tow providers
- I collected information from the claims agent regarding insured's vehicle being involved in an accident while dispatching a tow truck out to assist them as well.
Parts Driver
Alan Jay Chevrolet
02.2000 - 01.2006
- Delivering parts to other dealerships, inventory, and restock shelves
Education
None - Medical Secretary
SFCC
Avon Park, FL05.1995
High school or equivalent - Basics
Sebring High School
Sebring, FL06.1990
Skills
- Call Center (10 years)
- Customer Service (10 years)
- Customer Care (10 years)
- Customer Support (10 years)
- Driving (10 years)
- Account Management
- Sales
- Computer skills (10 years)
- Communication skills
- Customer service
- Typing (10 years)
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Floor Associate
Marshalls
10.2021 - Current
Customer Service Representative
Agero, Inc.
01.2021 - 03.2024
Customer Service Representative
Agero, Inc.
10.2006 - 09.2019
Parts Driver
Alan Jay Chevrolet
02.2000 - 01.2006
None - Medical Secretary
SFCC
High school or equivalent - Basics
Sebring High School