Summary
Overview
Work History
Education
Skills
Accomplishments
Work Authorization
Activities
Personal Information
Timeline
Generic

Rayshawn Pierre

Greenville,NC

Summary

Seller Support Associate with 2 years of experience in providing proficiency, commitment and productivity to online sellers. Exceptionally strong performance working independently or in team environments. Specializes in building client relationships and exceeding core metrics for service.

Overview

13
13
years of professional experience

Work History

Seller Support Associate

Amazon.com
02.2022 - Current
  • Served as a trusted advisor to sellers, guiding them through account set up, listing optimization, order management, and dispute resolution processes.
  • Enhanced customer satisfaction by efficiently addressing and resolving support issues.
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
  • Provided seller support on refunds, posted feedback and policy changes.

Customer Service Representative

Camping World
10.2018 - 03.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Care Representative

First South Bank/CresCom Bank
12.2017 - 05.2018
  • I answer incoming phone calls and make outgoing phone calls
  • I send and answer emails and attach documents
  • I also print documents, scan them, make copies and also fax information
  • I also help with problem solving and transferring customers to their designated branches.

Flanders Filters
09.2017 - 11.2017
  • Worked in first and final clean in the cleaning room
  • Worked on the assembly line
  • Cleaned filters
  • Applied gaskets to filters, cut gaskets

Asmo
06.2017 - 07.2017
  • Worked in bags and boxes
  • Cashier/Packer

Bojangles
05.2016 - 06.2017
  • I took customer orders and their payments
  • Packed the food in containers
  • I worked Drive Thru

Banquet Server/Waitress

Holiday Inn
04.2015 - 08.2016
  • In the Mornings I waitressed and served Breakfast
  • I interacted with many different customers
  • I took payment and stocked the breakfast area
  • I help set up business lunches and different banquets for customers
  • Weddings, Seminars, Anniversaries, Birthdays, Events, etc.

Janitor

ABM Cleaning Service
03.2014 - 02.2015
  • I cleaned Belk's department store
  • I mopped, vacuumed, picked up clothes
  • Swept, picked up and took out trash, and wiped windows
  • I switched to a nursing home still under ABM Cleaning
  • I washed sheets, clothes, etc
  • I sweep, mop, cleaned bathrooms in the patient room

Customer Service

Convergys
12.2012 - 01.2014
  • I worked with Pharmacy Help desk
  • I spoke with Doctors and Pharmacist entering codes
  • I advanced to Member Services speaking with customers
  • Taking Payments

Asmo
10.2011 - 05.2012
  • Assemble windshield wiper blades and pack them into containers.

Education

High School Diploma -

West Craven High School
Vanceboro, NC
06.2010

Skills

  • Answer Phone Call (10 years)
  • Documentation (10 years)
  • Customer obsessed
  • Customer Service (10 years)
  • Call Center (10 years)
  • Cash handling (6 year)
  • Banking (1 year)
  • Chat (4 years)
  • Know how to use Microsoft Word, Email, PowerPoints, and Excel
  • Know how to make proper documentation, file paperwork, and answer phones
  • Honest and Dependable
  • Attention to Detail
  • Adaptable and Flexible

Accomplishments

Health Allied

Work Authorization

Authorized to work in the US for any employer

Activities

  • Volunteer at the Nursing homes
  • Volunteer at the Hospitals
  • Volunteer at the Assisted Living Homes

Personal Information

Title: Customer Care Representative

Timeline

Seller Support Associate

Amazon.com
02.2022 - Current

Customer Service Representative

Camping World
10.2018 - 03.2020

Customer Care Representative

First South Bank/CresCom Bank
12.2017 - 05.2018

Flanders Filters
09.2017 - 11.2017

Asmo
06.2017 - 07.2017

Bojangles
05.2016 - 06.2017

Banquet Server/Waitress

Holiday Inn
04.2015 - 08.2016

Janitor

ABM Cleaning Service
03.2014 - 02.2015

Customer Service

Convergys
12.2012 - 01.2014

Asmo
10.2011 - 05.2012

High School Diploma -

West Craven High School

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Rayshawn Pierre