Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Jones

Columbus,GA

Summary

Focused Customer Service Professional skilled in lead generation, customer relationship development and sales. Accomplished in providing support to demanding customers. Offering many years of experience in related roles, as well as passion for always improving and exceeding expectations.

Professional with proven expertise in customer support and problem resolution. Demonstrates strong communication and interpersonal skills, with focus on team collaboration and achieving results. Reliable and adaptable, with knack for navigating changing needs. Skilled in conflict resolution, CRM systems, and data analysis. Valued for positive attitude and exceptional work ethic.

Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

25
25
years of professional experience

Work History

Seller Support Associate

Columbus Consolidated Government
Columbus, GA
09.2022 - Current
  • Provided exceptional customer service by resolving seller inquiries and issues promptly.
  • Assisted in onboarding new sellers, ensuring effective use of platforms and resources.
  • Collaborated with team members to enhance support processes and improve seller satisfaction.
  • Analyzed seller feedback to identify trends and recommend improvements for support initiatives.

Sales Associate

Party City
02.2023 - 04.2023
  • Organized and presented merchandise to promote ongoing sales. Assisted customers in locating suitable alternatives for their needs. Processed returns to ensure customer satisfaction.
  • Provided exceptional customer service to enhance shopping experiences.

Scanning Coordinator

Rainbow Foods
06.2006 - 01.2016
  • Scan store to ensure prices are correct, input codes and prices into the system. Organized racks and shelves to maintain store visual appeal to promote merchandise.
  • Coordinated scanning operations to ensure accurate inventory management and efficient workflow.
  • Implemented process improvements that streamlined scanning tasks and reduced errors.
  • Monitored equipment performance, facilitating timely maintenance to minimize downtime.
  • Analyzed scanning data to identify trends, supporting strategic decision-making for inventory control.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Account Research Specialist II

TSYS
Columbus, GA
10.2001 - 04.2015
  • Assisted customers with inquiries regarding products, services, and company details. Processed payments and recorded financial transactions for accuracy and clarity.
  • Executed in-depth research initiatives to drive product development strategies.
  • Conducted comprehensive research to inform product development and enhance customer satisfaction.
  • Analyzed market trends to identify opportunities for growth and innovation in payment solutions.
  • Developed detailed reports summarizing findings, providing actionable insights for strategic decision-making.
  • Presented research findings to stakeholders, facilitating informed discussions on project direction and priorities.
  • Mentored junior researchers, sharing expertise and guiding their professional development.

Education

Certificate - Medical Coding and Billing

KLA
08.2010

Diploma - Cosmetology

Columbus Technical College
05.2002

Diploma - undefined

Kendrick High School
05.1986

Skills

  • Advance phone skills
  • Ability to work in fast pace learning environment
  • Familiar with multiple programs and systems
  • Excellent interpersonal skills
  • Complaint resolution
  • Teamwork
  • Goal oriented
  • CRM software
  • Email management
  • Friendly and helpful
  • Teamwork and collaboration
  • Customer service
  • Honest and dependable
  • Attention to detail

Timeline

Sales Associate

Party City
02.2023 - 04.2023

Seller Support Associate

Columbus Consolidated Government
09.2022 - Current

Scanning Coordinator

Rainbow Foods
06.2006 - 01.2016

Account Research Specialist II

TSYS
10.2001 - 04.2015

Diploma - undefined

Kendrick High School

Diploma - Cosmetology

Columbus Technical College

Certificate - Medical Coding and Billing

KLA