Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Esmeralda Hernandez-Naranjo

Baldwin Park,Ca.

Summary

Objective

My objective to obtain a position as a Secretary II, with relevant experience in managing administrative tasks including data entry, scheduling appointments, and providing customer service. Strengths include strong organizational abilities, proven communication skills, and adaptability in a fast-paced environment..Contributed to improving office efficiency and streamlining processes in previous roles.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Clerical Assistant III

Monrovia Unified School District
Monrovia, CA
08.2023 - Current
  • Zoom
  • First Aid, CPR, AED Certified, My duties maintain confidentiality of work to include the handling of confidential information and records discreetly,work in a fast-paced environment, set up appointments to complete a residency verification for families requesting an evaluation for their child
  • Schedule aide for 1:1 student who IEP indicate they need to have a 1:1 aide
  • Setup, File Student IEP Records, initiate and answer telephone calls, input information on SEIS, Aeries, approve time sheets for our agencies, order supplies for SELPA classrooms & ensuring all supplies are and or equipment have been received
  • Schedule transportation for students, request interpreters with agency when teachers have meetings
  • Work with students who attend NPS and ATP classroom
  • Send student records to lawyers when requested
  • Prepare ESY schedule, transportation for students, My duties maintain confidentiality of work to include the handling of confidential information and records discreetly, work in a fast-paced environment, set up appointments to complete a residency verification for families requesting an evaluation for their child
  • Schedule aide for 1:1 student who IEP indicate they need to have a 1:1 aide
  • Setup, File Student IEP Records, initiate and answer telephone calls, input information on SEIS, Aeries, approve time sheets for our agencies, order supplies for SELPA classrooms & ensuring all supplies are and or equipment have been received
  • Schedule transportation for students, request interpreters with agency when teachers have meetings
  • Work with students who attend NPS and ATP classroom
  • Send student records to lawyers when requested
  • Prepare ESY schedule, transportation for students

Substitute Health Clerk

Cross
08.2019 - Current

Customer Service / Marketing Representative

Liberty Tax Service
Baldwin Park, CA
01.2019 - Current

Playground Aide

Kenmore Elementary School
Baldwin Park, CA
01.2016 - Current
  • Monitor the children while playing in the playground, in the lunch line and in the cafeteria

Substitute Health Clerk Substitute, Clerk, Custodian

Baldwin Park Unified School District, Guard
Baldwin Park, Ca
08.2019 - Current
  • Child Care Provider District Cross, I work as a substitute Health, , Babysitting, also as Cross.

Guard

Kenmore Elementary School
Baldwin Park, CA
01.2016 - Current

Playground Aide

Liberty Tax Service
Baldwin Park, Ca
01.2019 - Current
  • Monitor the children while playing in the playground, in the lunch line and in the cafeteria.

Sub-Clerk III

11.2022 - 08.2023

Sub-Clerk III

Baldwin Park Unified School District
Baldwin Park, CA
11.2023 - 08.2023
  • Maintain complex files and records; compile and post data and information to cards and record files which have legal, administrative, or confidential importance
  • Receive and reply to oral and written requests for information of a specialized or confidential nature requiring the use of discretion and judgment in explaining regulations and procedures
  • Assist in making reservations through Facilitron for our vendors or school for a facility in the school district, school gym, sports field, performance art center
  • Etc.

SUB-CLERK

Vineland Elementary School
Baldwin Park, Ca
07.2022 - 11.2022
  • My duties prepare, maintain, and updates lists, rosters, and schedules; compiles and files student grades; prepares attendance reports and other schools records
  • Provides clerical support in registers students, which may include verifying birth certificates, checking immunization records, preparing necessary forms and setting up individual files, cumulative record folders, and emergency cards; when necessary, call/email other schools for records
  • Ability to work independently with confidential records and materials
  • Serve as a receptionist to and handles a heavy volume of telephone and personal contacts with parents, students, District staff and the general public, take messages, transfer calls, open and screen incoming mail
  • In the absence of the School Nurse and Health Clerk, administers first aid, notifies parents and be is responsible for obtaining assistance for sick or injured students.

SUB-CLERK

North Park High School
Baldwin Park, CA
07.2007 - 06.2022

SUB-CLERK

Vineland Elementary School
Baldwin Park, Ca
06.2003 - 12.2021
  • My duties prepare, maintain, and updates lists, rosters, and schedules; compiles and files student grades; prepares attendance reports and other schools records
  • Provides clerical support in registers students, which may include verifying birth certificates, checking immunization records, preparing necessary forms and setting up individual files, cumulative record folders, and emergency cards; when necessary, call/email other schools for records
  • Ability to work independently with confidential records and materials
  • Serve as a receptionist to and handles a heavy volume of telephone and personal contacts with parents, students, District staff and the general public, take messages, transfer calls, open and screen incoming mail
  • In the absence of the School Nurse and Health Clerk, administers first aid, notifies parents and be is responsible for obtaining assistance for sick or injured students.

SUB-CLERK

Charles D. Jones Middle School, Rachel Holliday
Baldwin Park, Ca
12.2003 - 11.2021

SUB-CLERK

Children’s Center Full
Baldwin Park, Ca
09.2020 - 11.2021
  • Take new application for children to registered in the program in-class or distance learning in offsite locations
  • Process cash payments, generating receipts
  • Collect proper documentation when is time to re-certified the child
  • Explain to the parents the requirements, get information if any changes have been made
  • Work with in-site school teachers
  • Assist the parents if they have any type of concern
  • Generate Notice of Actions, 9600
  • Set up proper folder for classroom files
  • Work with the Family Service Facilitator from the Head start Programs.

Sub Health Clerk

Charles Bursch Elementary School, N
Baldwin Park, Ca
09.2019 - 06.2020
  • Perform basic first aid procedures, notify nurse, administrator, or parents as necessary
  • Screen students for injuries and complaints of illness Maintain a record of all students
  • Visit to the health office
  • Notify parents or designated individuals noted on emergency card in case of injury or illness Dispense physician authorized medication to students under discretion of the school
  • Nurse or principal Performs clerical duties, including filing, answering phones, and recording messages, preparing accident reports, ordering supplies, and maintaining various health office cards and files
  • Perform other duties as required.

Customer Service / Marketing Representative

NORTH PARK HIGH SCHOOL
Baldwin Park, CA
12.2018 - 02.2019

substitute Health Clerk

Baldwin Park Unified School District
Baldwin Park, CA
  • Substitute Custodian, Babysitting, also as Cross Guard

Education

04.2025

Mt. San Antonio Community College, Tri
Walnut, CA
01.2001

Office Professional Training Core Curriculum Certificate -

Tri-Community Adult School
Covina, CA
07.2000

High School Diploma -

Sierra Vista High / Baldwin Park Adult School
Baldwin Park, CA 91706
06.1995

Skills

  • Ability to answer high volume of calls
  • Data Entry Experience
  • 10-Key by Touch
  • Process Payments
  • Process Orders
  • Microsoft Word
  • Excel
  • Access
  • PowerPoint
  • Outlook
  • Google Docs
  • FileMaker Pro 6
  • QuickBooks
  • Aeries
  • SEIS
  • Synergy
  • Illuminate
  • Facilitron
  • Center Track by Control tec
  • SKILLS:
  • 10 years of Excellent Customer Service Experience
  • (phone & in-person)
  • 10 years Call Center Experience
  • Ability to answer high volume of calls
  • Data Entry Experience type 49 wpm
  • Facilitrom
  • Zoom
  • First Aid, CPR, AED Certified

Certification

Certified Loan Signing Specialist Certified Completing Training for Basic Escrow Computer Literate Call Center Experience, Certified Loan Signing Specialist Certified Completing Training for Basic Escrow Computer Literate

Languages

  • Bilingual/Bi-literate English - Spanish

    • Timeline

    Sub-Clerk III

    Baldwin Park Unified School District
    11.2023 - 08.2023

    Clerical Assistant III

    Monrovia Unified School District
    08.2023 - Current

    Sub-Clerk III

    11.2022 - 08.2023

    SUB-CLERK

    Vineland Elementary School
    07.2022 - 11.2022

    SUB-CLERK

    Children’s Center Full
    09.2020 - 11.2021

    Sub Health Clerk

    Charles Bursch Elementary School, N
    09.2019 - 06.2020

    Substitute Health Clerk Substitute, Clerk, Custodian

    Baldwin Park Unified School District, Guard
    08.2019 - Current

    Substitute Health Clerk

    Cross
    08.2019 - Current

    Customer Service / Marketing Representative

    Liberty Tax Service
    01.2019 - Current

    Playground Aide

    Liberty Tax Service
    01.2019 - Current

    Customer Service / Marketing Representative

    NORTH PARK HIGH SCHOOL
    12.2018 - 02.2019

    Playground Aide

    Kenmore Elementary School
    01.2016 - Current

    Guard

    Kenmore Elementary School
    01.2016 - Current

    SUB-CLERK

    North Park High School
    07.2007 - 06.2022

    SUB-CLERK

    Charles D. Jones Middle School, Rachel Holliday
    12.2003 - 11.2021

    SUB-CLERK

    Vineland Elementary School
    06.2003 - 12.2021

    substitute Health Clerk

    Baldwin Park Unified School District

    Mt. San Antonio Community College, Tri

    Office Professional Training Core Curriculum Certificate -

    Tri-Community Adult School

    High School Diploma -

    Sierra Vista High / Baldwin Park Adult School

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    Esmeralda Hernandez-Naranjo