Marquita Johnson

• Analyze information received from credit applications and credit reporting agencies for accuracy.
• Coordinate with the sales team to establish, maintain, and enhance the credit product offered to the customer.
• Analyze customers income and calculate within established guidelines for proper payment to income ratio.
• Confirm application information with employers and landlords.
• Ensure documentation is signed properly.
• Conducts real-time customer interviews and investigations on non-prime credit applications to gather and document information pertaining to credit decisions.
• Provides excellent customer service at all points of customer contact, internally and externally.
• Communicates with the Operations Department to examine and evaluate proper documentation for funding.
• Works with production and servicing team members to meet production, service and profitability goals.
• Customer service

• Assisting customers with lines of credit
• For furniture and appliances... Loan processing, collections calls, office work, Administrative duties, excellent customer services

• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns
• Coordinated efficient routes to avoid delays and optimize schedules
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
• Checked in with dispatch service to check on future appointments and update with current location

• Successfully leased over 50 residential and commercial units in the past 12 months .

Established and maintained positive relationships with tenants and owners .

Proven ability to manage multiple portfolios and prioritize

Customer Service - Expert

Effectively advertise and market all available properties .

Communication - Expert

Conducted background checks and credit reviews for potential tenants .

Organizational - Expert

Negotiated rent prices and lease terms with tenants and owners

• Consistently maintained 100% customer service satisfaction ratings through quality control
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
• Assisted team leaders by providing status and performance reports to provide information on areas for improvement
• Answered customer questions regarding merchandise and pricing
• Engaged in continuous learning and development opportunities to promote performance improvement
• Performed various clerical duties by filing and faxing documents and creating customer databases

• Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them
• Produced monthly reports using advanced Excel spreadsheet functions
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
• Entered numerical data into databases with speed and accuracy using 10-key pad
• Kept optimal quality levels to prevent critical errors and support team performance targets
• I provided excellent communication skills, refined analytical thinking, and exceptional data entry skills to capably process customer orders in a deadline driven environment. I was able to use consultative selling techniques to provide sale leads and ensure customer loyalty

• Updated executives on changing business needs by thoroughly documenting internal and client meetings
• I mastered the ability of multi-tasking, successfully executed customary functions of administrative duties while also managing the care and education of the children on a daily basis
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation