Summary
Overview
Work History
Education
Skills
Timeline
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ALEXANDER GARZA

San Antonio,TX

Summary

Dedicated automotive sales associate with expertise in consultative sales techniques. Skilled in building lasting relationships with colleagues and customers from diverse backgrounds. A hardworking professional who consistently exceeds expectations and delivers exceptional customer service.

Overview

4
4
years of professional experience

Work History

Program Consultant

Byrider
07.2021 - Current
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly
  • Developed strong relationships with customers for repeat business and referrals
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
  • Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures
  • Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values
  • Answered telephone and email inquiries from potential customers
  • Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience
  • Improved overall team performance by sharing best practices and collaborating on joint deals when necessary
  • Negotiated purchase prices and explained sales, warranty, and optional products
  • Met customers on lot and in showroom to discuss available vehicles and options.

Customer Service Representative

CVS
06.2020 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Mccollum High School
San Antonio, TX
06.2020

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Excellent Communication
  • Relationship Building
  • Goal Setting
  • Multitasking
  • Self Marketing
  • CRM software proficiency
  • Product Demonstration

Timeline

Program Consultant

Byrider
07.2021 - Current

Customer Service Representative

CVS
06.2020 - 07.2021

High School Diploma -

Mccollum High School

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ALEXANDER GARZA