Alexander Garza
San Antonio
Summary
Hardworking Automotive Sales Associate proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds.
Overview
4
4
years of professional experience
Work History
Program Consultant
Byrider
07.2021 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Answered telephone and email inquiries from potential customers.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Met customers on lot and in showroom to discuss available vehicles and options.
Customer Service Representative
CVS
06.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
GED -
Mccollum High School
San Antonio, TXSkills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Excellent Communication
- Relationship Building
- Goal Setting
Timeline
Program Consultant
Byrider
07.2021 - Current
Customer Service Representative
CVS
06.2020 - 07.2021
GED -
Mccollum High School