Chelsey Eaves
American Electric Power
Lawton,OK
1
Certification
17
years of professional experience
Work History
Sales Associate
- Travel Merchandiser
- Survey
- Delivery Driver
- DoorDash
- Amazon Delivery Driver
- Amazon Flex
CSR - Customer Service Representative
1 Year 1 Month- Assist customers with their electric accounts. Open, close, and transfer electric accounts. Update accounts, etc.
- Assisted customers with inquiries and service requests, ensuring timely resolution and satisfaction.
- Utilized customer relationship management software to track interactions and manage follow-ups efficiently.
- Collaborated with team members to streamline processes, improving response times for customer issues.
- Addressed billing inquiries and discrepancies, maintaining accuracy in account information and records.
- Educated customers on services offered, enhancing understanding and promoting optimal usage of resources.
- Resolved escalated issues by applying problem-solving skills, fostering positive relationships with customers.
Collections Specialist
1 Year 3 Months- Outstanding debts and prevent further escalation
- Identified trends in non-payment or late payments, recommending proactive measures to mitigate future risks
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Utilized skip tracing techniques and tools to locate debtors and initiate contact for repayment
- Negotiated payment arrangements with customers to resolve
- Performed data entry tasks accurately and efficiently using accounting software systems (e.g., QuickBooks)
- Process payments
- Chat support
Benefits Specialist Work From Home
4 Years- Assist employees with their employee benefits.
- Provided enrollment support by guiding individuals through complex application processes and addressing inquiries.
- Ensured adherence to regulatory compliance standards by implementing policies and conducting regular audits.
- Facilitated effective employee communication by creating informative newsletters and fostering open dialogue.
- Analyzed benefit options to recommend optimal solutions that aligned with employee needs and organizational objectives.
- Assist employees with their employee benefits
- Chat support
Customer Service Associate
2 Years 6 Months- Processed customer orders efficiently to ensure timely fulfillment and satisfaction.
- Resolved issues promptly to enhance customer experience and maintain loyalty.
- Documented interactions accurately to improve record-keeping and communication.
- Handled customer inquiries effectively to provide information and support in a timely manner.
Inventory Control Specialist
2 Years- Executed accurate data entry tasks to maintain up-to-date records and streamline operations.
- Oversaw stock management processes to ensure optimal inventory levels and minimize waste.
- Performed in-depth inventory analysis to identify trends and optimize supply chain efficiency.
Customer Service Representative
2 Years 6 Months- Troubleshoot customers issues with their orders
- Processed customer orders accurately and efficiently, ensuring timely delivery
- Managed a high volume of incoming customer inquiries via phone and email, providing prompt and satisfactory resolutions
- Maintained detailed records of customer interactions, order status updates, and returns/exchanges
- Assisted customers in selecting the appropriate products based on their needs and preferences
- Resolved escalated customer complaints by actively listening to concerns, empathizing with customers, and finding suitable solutions
Technical Support for Apple
3 Years 2 Months- Provide technical support to Apple customers.
- Configured and optimized devices to ensure seamless functionality and user satisfaction.
- Fostered positive customer relationships by delivering exceptional service and support.
- Established rigorous documentation practices to maintain accurate records and enhance workflow efficiency.
- Provided remote support solutions to resolve technical issues promptly and effectively for clients.
- Diagnosed and troubleshot hardware issues to restore optimal performance and minimize downtime.
- Assisted in software installations to ensure proper setup and functionality for end-users.
Education
Diploma
Skills
Management
Word
Microsoft Wo
Guest services
Cleaning
Human resources
Word processing
Data entry
Scripting
Collect! (software)
Administrative experience (8 years)
Sales
Recruiting
Technical support
Organizational skills
Communication skills
Search engines
Multi-line phone systems
Training
Clerical experience
Front desk
Documentation review
Interviewing
QuickBooks
Filing
Call Center (10+ years)
Customer Support (10+ years)
Microsoft Office
Dealership experience
Planograms (1 year)
English
Team management
Hospitality
Management Experience (10+ years)
Software troubleshooting
Remodeling (1 year)
Quality assurance
Debt collection payment plan
Google Suite
Leadership
Shift management
Typing
Databases
Operating Systems
Schematics
Order fulfillment
CSR
Live chat
Order Processing (10+ years)
Access
Retail sales
PowerPoint
Telemarketing
POS
Kitchen experience
Data entry dcvdc dxcvxc
Pricing
E-Commerce
Data collection
Dispatching
Upselling
Epic
Customer Care (10+ years)
Salesforce
Application support
SaaS
IOS
Order entry
Cash register
10 key calculator
Restaurant experience
Computer skills
Marketing
Knowledge of excel
Night audit
Problem Resolution (8 years)
Merchandising
Planograms
Word (10+ years)
Computer hardware
Workers' compensation
Help Desk
Mechanical knowledge
HIPAA
45 wpm
Medicare
Customer segmentation
Windows
Account Management
Social media management
Customer Service (10+ years)
Reset (1 year)
Mac OS
Application development
Office experience
Certification
- Driver's License
- TABC Certification
Additional Information
Authorized to work in the US for any employer
Timeline
CSR - Customer Service Representative
American Electric Power
06.2025 - CurrentRead More
Collections Specialist
Alorica-Medallion Bank
03.2024 - 06.2025Read More
Benefits Specialist Work From Home
Walmart
12.2020 - 12.2024Read More
Customer Service Associate
OptumRx - United Health Group
10.2017 - 04.2020Read More
Inventory Control Specialist
Adesa Auto Auction
10.2015 - 10.2017Read More
Customer Service Representative
WILLIAM SONOMA
07.2012 - 01.2015Read More
Technical Support for Apple
CONVERGYS
06.2009 - 08.2012Read More
NORMAN NORTH HIGH SCHOOL
Diploma
Read More
Sales Associate
Cash Pawn
Read More