Angelica Valenzuela
Mesa,AZ
Summary
Detail-oriented professional with extensive medical assistance and administrative leadership. Proficient in managing financial transactions, vendor relations, and ensuring accuracy in invoice processing. Ability to multitask, prioritize tasks, and communicate effectively across departments.
Overview
9
9
years of professional experience
Work History
Assistant Director
All Together Now Preschool
Mesa, AZ
09.2020 - 04.2024
- Supported work-life balance to improve staff morale.
- Mentored new employees on industry practices and business operations.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Handled incoming and outgoing mail, email and faxes.
- Created and enforced processes to boost company productivity.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Ensured compliance with safety regulations among all personnel.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
Medical Assistant
Banner Health Neurology
Mesa, Arizona
11.2019 - 08.2020
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Incorporated outside records into charts and EHR.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Filed insurance claims forms in accordance with applicable regulations.
Medical Assistant
Southwest College Of Naturopathic Medicine
Tempe, AZ
05.2015 - 08.2018
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
Education
Medical Assistant Certificate - Medical Assisting
Arizona Institute of Business And Technology
Mesa06-2001
Skills
- Strategic Planning
- Operations Management
- Economic development
- Data Analysis
- Task Delegation
- Financial Administration
- Staff Management
- Recruitment and hiring
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Assistant Director
All Together Now Preschool
09.2020 - 04.2024
Medical Assistant
Banner Health Neurology
11.2019 - 08.2020
Medical Assistant
Southwest College Of Naturopathic Medicine
05.2015 - 08.2018
Medical Assistant Certificate - Medical Assisting
Arizona Institute of Business And Technology