Angelica Valerio
Rohnert Park
Summary
To obtain a position that will enable me to enhance my customer service and office skills for a future career in Fire Service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Consultant
Jane Dispensary
Healdsburg, Cotati, Santa Rosa CA
02.2026 - Current
- Provided personalized product recommendations and education to medical and recreational customers, matching cannabis strains and formats to individual needs and preferences.
- Greeted customers, answered questions, and maintained a welcoming, compliant, and safe environment on the dispensary floor.
- Processed sales transactions, verified age and ID, and followed strict state regulations for cannabis retail.
- Stayed current on new products, effects, and regulations to deliver accurate, up‑to‑date information and support repeat‑customer relationships
- Consulted with medical and recreational customers to recommend appropriate cannabis products, explained uses and effects, and processed compliant sales while maintaining positive customer relationships
Server/ Innkeeper/ Lead Host
Nicks Cove
Marshall, CA
10.2023 - 01.2026
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Lead Host
Hog Island Oyster Company
Marshall, CA
06.2022 - 10.2023
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
- Assigned guests to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers with keeping dinning area ready for every guest.
Legal File Clerk
Rush Injury Law
Novato, CA
06.2020 - 03.2021
- Supported the legal team during high-profile cases by rapidly locating critical documents and facilitating seamless collaboration between departments.
- Increased accessibility of archived files by digitizing older records, streamlining research processes for attorneys and staff alike.
- Implemented improvements to file systems and procedures.
- Prepared new files and assigned tracking identification numbers resulting in faster retrievals,
- Examined, categorized and stored incoming documents.
- Maintained physical and computer-based filing systems.
- Assisted with trial preparation.
- Processed correspondence, conducted post office pick ups, and distributed mail to appropriate parties.
Assistant
Law Office of Christina Sherman
San Rafael, CA
05.2016 - 08.2018
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Made copies, faxed documents, gathered and retrieved files as needed
- Managed records
Education
Associate of Science - Political Sciefnce
College of Marin
Greenbrae06-2025
High School Diploma -
Marin Catholic Highschool
Kentfield, CA06-2021
Skills
- Strong Work Ethic
- Critical thinking
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Reliability
- Communication
- Problem-solving
Certification
- Food Handler Certification
- RBS Certification
- IS - 700B Intro to National Management System
- IS - 100 C Intro to Incident Command System
- L - 180 Human Factors in Wildland Fire Service
- S - 190 Intro to Wildland Behavior
- S - 130 Firefighter Training Wildland
Timeline
Consultant
Jane Dispensary
02.2026 - Current
Server/ Innkeeper/ Lead Host
Nicks Cove
10.2023 - 01.2026
Lead Host
Hog Island Oyster Company
06.2022 - 10.2023
Legal File Clerk
Rush Injury Law
06.2020 - 03.2021
Assistant
Law Office of Christina Sherman
05.2016 - 08.2018
High School Diploma -
Marin Catholic Highschool
Associate of Science - Political Sciefnce
College of Marin