ANGELICA VALLE
Summary
Friendly and detail-oriented professional with strong leadership and customer service skills. Dedicated to supporting clients in the behavioral health industry by offering emotional support, ensuring safety, and fostering effective communication. Passionate about enhancing healing experiences through reliable multitasking and responsiveness.
Overview
8
8
years of professional experience
Work History
Behavioral Health Technician
California Prime Recovery
Santa Ana, California
10.2025 - 06.2026
- Recognized behaviors tied to substance abuse and signs of alcohol or drug use.
- Administered prescribed medications to ensure patient adherence to treatment plans.
- Answered emergency situations quickly within the facility.
- Oversaw patient safety across all facility areas.
- Completed daily client rounds and tracked client movement.
- Completed weekly urine drug screening for clients.
- Collaborated with team members to ensure comprehensive care delivery.
- Built working relationships with fellow staff to improve team coordination.
- Maintained ongoing communication with medical staff regarding patient status changes.
- Assisted in transporting clients to scheduled activities and appointments. to activities, appointments, support groups, and field trips.
- Offered emotional support to clients and patients during difficult situations.
- Kept environment safe and clean for patients at all times.
- Recorded behavioral incidents to Maintain accurate documentation.
Independent Artist & Jewelry Maker
Santa Ana, CA
09.2022 - Current
- Create and sell original art pieces and handmade jewelry.
- Host community art events with high attendance.
- Build strong client relationships through social media and in-person networking.
- Manage sales, event planning, and customer communication.
Medical Equipment Assembly Technician
Balt Group
06.2023 - 09.2023
- Assembled medical devices for heart and brain on the production line.
- Bended wiring with precision to ensure proper functionality of devices. to achieve precision cuts, supporting functional integrity of medical devices.
- Operated machinery to ensure efficient production processes and minimize downtime.
- Conducted routine inspections to maintain equipment functionality and safety compliance.
Shift Lead
Walgreens Pharmacy
Santa Ana, CA
07.2019 - 09.2022
- Oversaw daily store cash operations, ensuring accurate vault balances.
- Prepared cash shipments, requested change, and received cash from Garda.
- Opened and closed store operations as a key holder.
- Delivered onboarding training to new hires, fostering adherence to company policies.
- Supported customers with inquiries and product location to enhance shopping experience.
- Received and organized vendor shipments.
Customer Service Associate
Walgreens Pharmacy
Santa Ana, CA
12.2018 - 07.2019
- Welcomed customers warmly, offering personalized assistance to enhance their shopping experience.
- Guided customers through photo printing services, ensuring satisfaction with the final products.
- Operated cash registers, efficiently processing transactions and assisting customers during checkout.
- Stocked shelves and maintained department organization.
Education
High School Diploma -
Saddleback High School
06-2017
Skills
- Mental Health and Substance Abuse Peer Support
- Electronic Health Records
- Data collection
- CPR and First Aid certification
- Patient transport
- Conflict Resolution & Problem Solving
- Time Management & Multitasking
- Leadership & Team Training
- Bilingual: English & Spanish
- Customer Service Excellence
- Cash Handling & POS Systems
- Event Planning & Coordination
- Empathy & compassion
Timeline
Behavioral Health Technician
California Prime Recovery
10.2025 - 06.2026
Medical Equipment Assembly Technician
Balt Group
06.2023 - 09.2023
Independent Artist & Jewelry Maker
09.2022 - Current
Shift Lead
Walgreens Pharmacy
07.2019 - 09.2022
Customer Service Associate
Walgreens Pharmacy
12.2018 - 07.2019
High School Diploma -
Saddleback High School