Angelica Varela
Haltom City,TX
Summary
Experienced with sales strategy development, team leadership, and relationship management. Utilizes effective sales techniques to drive revenue growth and customer satisfaction. Track record of fostering collaborative team environments and achieving sales targets.
Overview
15
15
years of professional experience
Work History
Lead Bartender
Hugo's 5 De Mayo Bar and Grill
05.2023 - 03.2025
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Overnight Manager
Walmart
11.2023 - 05.2024
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
General Sales Manager
Great American Cookies
01.2010 - 01.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
- Maintained extensive knowledge of company products and services.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
High School Diploma -
Diamond Hill Jarvis
01-2011
Skills
- Customer service
- Suggestive selling
- Staff management
- Inventory
- Efficient money handling
Languages
English
Full Professional
Timeline
Overnight Manager
Walmart
11.2023 - 05.2024
Lead Bartender
Hugo's 5 De Mayo Bar and Grill
05.2023 - 03.2025
General Sales Manager
Great American Cookies
01.2010 - 01.2023
High School Diploma -
Diamond Hill Jarvis
Similar Profiles
LUCINA MARTINEZ MOLINALUCINA MARTINEZ MOLINA
DESPACHADORA Y ENCARGADA at GASOLINERA 5 DE MAYODESPACHADORA Y ENCARGADA at GASOLINERA 5 DE MAYO
NISHU BHALLANISHU BHALLA
Resturant Manager at 5 POINTS BAR & GRILLResturant Manager at 5 POINTS BAR & GRILL
Anurag KashyapAnurag Kashyap
Bartender Supervisor at 5 Points Sports Bar And GrillBartender Supervisor at 5 Points Sports Bar And Grill