Angelica Vasquez
Dallas,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
10
10
years of professional experience
Work History
SR. Customer Experience Coordinator
Daltile
10.2023 - Current
- Input order information into system and updated customer accounts to document and track customer orders.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards.
- Managed and tracked package transfers such as bills of lading, delivery receipts and packing list.
- Responsible for running reports to ensure customers receive material by project deadline
- Reviewed freight charges to ensure bill accuracy and prevent overcharges
- Coordinated with the Accounting Department to resolve customer credit holds and prevent order delays
Customer Service Representative Level 3
Daltile
05.2022 - 10.2023
- Managed timely and effective replacement of damaged or missing products.
- Updated orders in the system based on customers needs
- Coordinated shipments and tracked progress to facilitate timely delivery
- Resolved short shipped order issues and communicated updated material availability to customer.
Customer Service Representative Level 2
Daltile
11.2021 - 05.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Documented customers calls to ensure company has accurate records of customers history
Conservatorship Specialist
Child Protective Services
05.2021 - 11.2021
- Managed 50+ conservatorship cases, ensuring child safety and well-being through detailed assessments.
- Collaborated with legal teams to secure necessary court orders, resulting in improved child protection.
- Developed individualized care plans, achieving measurable improvements in family reunification rates.
- Conducted thorough investigations into child abuse allegations, leading to effective interventions.
- Provided support and resources to foster families, enhancing stability and care quality for children.
- Monitored and documented case progress with high accuracy, ensuring legal compliance.
Associate Banker
Chase Bank
01.2018 - 05.2021
- Balanced teller drawers and ATM cash, ensuring accuracy and reducing discrepancies.
- Opened, closed, and updated customer accounts, boosting satisfaction and retention.
- Resolved escalated phone calls efficiently, leveraging extensive bank policy knowledge.
- Built strong customer relationships, delivering exceptional service and personalized advice.
- Educated customers on banking products, increasing adoption and loyalty.
Customer Service
Lowes
07.2015 - 01.2018
- Delivered top-tier customer service, enhancing satisfaction and loyalty through product expertise.
- Resolved customer inquiries and complaints efficiently, ensuring prompt solutions.
- Adapted swiftly to changes, maintaining service quality during transitions.
- Conducted follow-ups on resolved issues, sustaining high customer service standards.
Education
Bachelor of Science - Social Work
The University of Texas At Arlington
Arlington, TX05.2021
Skills
- Active listening
- Adaptability
- Analytical thinking
- Bilingual
- Problem-solving
- Customer service
- Detail-oriented
- Multi-tasking
- CRM software
Timeline
SR. Customer Experience Coordinator
Daltile
10.2023 - Current
Customer Service Representative Level 3
Daltile
05.2022 - 10.2023
Customer Service Representative Level 2
Daltile
11.2021 - 05.2022
Conservatorship Specialist
Child Protective Services
05.2021 - 11.2021
Associate Banker
Chase Bank
01.2018 - 05.2021
Customer Service
Lowes
07.2015 - 01.2018
Bachelor of Science - Social Work
The University of Texas At Arlington
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