Angelica Vences
Prospect Heights,IL
Summary
I'm extremely detail-oriented with any task handed to me. I will go above and beyond to complete a task handed to me. I have proven my ability to maintain inventory, manage budgets, and understand financial tasks. I have improved customer satisfaction through proper operational efficiency within my line of work.
Overview
1
1
Language
10
10
years of professional experience
Work History
Office Manager
Golz Motors
Deerfield, Illinois
08.2022 - Current
- Managed daily office operations and ensured efficient workflow at Golz Motors.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supported financial tasks, including invoicing and expense tracking for the dealership.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Assisted in developing office policies to enhance operational efficiency.
- Oversaw office inventory management to ensure adequate supply levels. and placed new supply orders.
- Maintained office supplies inventory and handled procurement processes effectively.
- Implemented filing systems to streamline document retrieval and storage practices.
- Conducted file reviews to gather information and respond to inquiries.
- Managed office budget to handle inventory, postage and vendor services.
Barista
Coffeessions
Wheeling, Illinois
06.2021 - 08.2022
- Prepared high-quality coffee beverages following specific recipes and standards.
- Operated espresso machines and other equipment efficiently during busy hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Handled cash register operations, processing transactions accurately and quickly.
- Collaborated with team members to ensure smooth service flow during peak times.
- Trained new baristas on beverage preparation techniques and customer service skills.
- Managed inventory levels of coffee beans, syrups, and supplies for daily operations.
- Learned and recalled coffee beverage recipes to ensure consistent quality. for specialty coffee beverages and seasonal offerings.
Head Waitress
El Paisa Alegre
Prospect Heights, IL
02.2017 - 03.2022
- Provided exceptional service to high volume of daily customers.
- Led waitstaff team to enhance service delivery and customer satisfaction.
- Coordinated dining room operations to elevate overall customer experience.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Managed reservations and seating arrangements for optimal flow.
- Communicated with kitchen staff to ensure timely food service.
- Coordinated with kitchen staff to ensure smooth delivery of orders to customers' tables.
- Addressed customer inquiries and resolved complaints to maintain high service standards.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Conducted training sessions for new staff members on service protocols and menu items. on menu offerings and service protocols.
Education
High School Diploma -
Wheeling High School
Wheeling, IL05-2020
Some College (No Degree) - English and Business
Northeastern Illinois University
Chicago, IL08-2026
Skills
- Office management
- Budget management
- Bookkeeping practices
- Customer service
- Supply chain coordination
- Problem resolution
- Team collaboration
Languages
Spanish
Professional
Timeline
Office Manager
Golz Motors
08.2022 - Current
Barista
Coffeessions
06.2021 - 08.2022
Head Waitress
El Paisa Alegre
02.2017 - 03.2022
High School Diploma -
Wheeling High School
Some College (No Degree) - English and Business
Northeastern Illinois University