Angelica Warren
Senior Regional Manager
Dade City,FL
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
Senior Regional Manager
Anytime Fitness
Wesley Chapel, FL
09.2014 - Current
- Attracted, retained and developed top talent to enhance team performance.
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
- Recognized and rewarded performance to motivate continued success.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Defined revenue and sales targets and motivated staff to exceed expectations.
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- Cultivated culture of open communication, collaboration and shared accountability for business success.
- Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
- Directed training and retraining of employees to boost performance and enhance business results.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Supervised and performed human resource management functions for 30+ subordinates.
Curves Coach
Curves
Zephyrhills, FL
12.2013 - 09.2014
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Lakeland Division Coordinator
A& K Energy
Dade City, FL
02.2012 - 08.2013
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained master schedule and set up appointments.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Entered data, generated reports and produced tracking documents.
- Gathered and organized materials to support operations.
- Oversaw technical, operational, clerical and customer service support activities.
- Entered and maintained departmental records in company database.
- Managed conference scheduling and travel arrangements for key personnel.
Emergency Service Operator
Dade City Police Deptartment
Dade City, FL
12.2011 - 08.2013
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Reduced risks and emergency response issues by observing public safety field units.
- Worked flexible hours; night, weekend, and holiday shifts.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Resolved problems, improved operations and provided exceptional service.
Education
MBA - Human Resource Management
Saint Leo University
Saint Leo, FL 08.2020 - Current
Bachelor of Arts - Criminal Justice
Saint Leo University
Saint Leo, FL 08.2012 - 12.2014
Military Service
United States Army
03.2006 - 01.2012
Skills
Business Development
Sales and marketing
Staff Management
Strategic planning
Leadership
Customer Service
Timeline
MBA - Human Resource Management
Saint Leo University
08.2020 - Current
Senior Regional Manager
Anytime Fitness
09.2014 - Current
Curves Coach
Curves
12.2013 - 09.2014
Bachelor of Arts - Criminal Justice
Saint Leo University
08.2012 - 12.2014
Lakeland Division Coordinator
A& K Energy
02.2012 - 08.2013
Emergency Service Operator
Dade City Police Deptartment
12.2011 - 08.2013
Military Service
United States Army
03.2006 - 01.2012