ANGELICA WILLIAMS
Cleveland Heights,US
Summary
Dedicated business professional and higher education candidate with graduate training in Management and Accounting and over five years of financial operations leadership within an educational institution. Experienced in tuition management, revenue oversight, financial compliance, and strategic administrative operations. Successfully increased institutional revenue by more than 50% through structured tuition systems while contributing to improved student retention. Passionate about teaching and committed to equipping students with practical, real-world knowledge in accounting, management, and organizational leadership to prepare them for professional success.
Overview
14
14
years of professional experience
Work History
TUITION MANAGER
Lutheran High School East
Cleveland Heights, Ohio
07.2019 - Current
- Manage tuition accounts and maintain accurate financial records ensuring consistency and compliance. Develop and administer structured payment plans designed to support families while maintaining institution revenue stability. Enforce financial policies, including returned payment procedures. Generate detailed financial reports to assist leadership with budgeting, forecasting and strategic planning. Through clear and professional communication, convey financial expectations to families while maintaining discretion and confidentiality.
Office Manager/Bookkeeper
Second Ebenezer Missionary Baptist Church
Cleveland, OH
01.2012 - Current
- Provide executive level administrative support. Manage church records, correspondence and event coordination. Supported stewardship of church finances. Demonstrate strong organizational leadership, discretion and commitment to operational excellence in a faith-based nonprofit setting.
Office Manager
Wanton-Horne Chapel of Peace
Cleveland, OH
01.2016 - 07.2019
- Served as Office Manager for a funeral home, overseeing daily administrative operations, client services, and financial recordkeeping to ensure compassionate and efficient support for families during times of loss. Managed scheduling, documentation, billing, and coordination of services while maintaining strict confidentiality and regulatory compliance. Provided frontline customer care, guiding families through service planning with empathy and professionalism. Additionally, offered grief support by connecting families with resources, facilitating follow-up communication, and providing a comforting presence throughout the bereavement process. Demonstrated strong organizational leadership, emotional intelligence, and sensitivity in a high-responsibility environment.
Education
Master of Science - Accounting
Southern New Hampshire University
Manchester, NH01.2027
Master of Science - Management Science
University of Phoenix
Phoenix, AZ01.2024
Bachelor of Science - Management Science
University of Phoenix
Phoenix, AZ01.2022
Associate of Science - Health Administration
University of Phoenix
Phoenix, AZ01.2009
High School - undefined
Cleveland Heights High School
Cleveland Heights, OH01.2002
Skills
- Effective communication skills
- Multi-tasking in high-pressure environments
- Team leadership in academic settings
- Mentorship and student guidance
- Classroom technology management
- Parent-teacher relationship building
- Positive reinforcement techniques
- Student motivation and engagement
- Budget Forecasting and Monitoring
- Task delegation and prioritization
- Confidentiality and information security
- Employee onboarding and training
- Meeting coordination and preparation
- Microsoft Office Suite (Excel, Word, Outlook)
Affiliations
- International Association for Administrative Professionals
- National Association of Professional Women
Additional Information
- PUBLICATIONS
- Being the Anchor: Tips on How to be an Effective and Successful Administrative Assistant
Timeline
TUITION MANAGER
Lutheran High School East
07.2019 - Current
Office Manager
Wanton-Horne Chapel of Peace
01.2016 - 07.2019
Office Manager/Bookkeeper
Second Ebenezer Missionary Baptist Church
01.2012 - Current
Master of Science - Management Science
University of Phoenix
Bachelor of Science - Management Science
University of Phoenix
Associate of Science - Health Administration
University of Phoenix
High School - undefined
Cleveland Heights High School
Master of Science - Accounting
Southern New Hampshire University