Hi, I’m
Angelica Woolson
Credentialing and Contract Management Specialist
Chittenango,NY
Summary
Self-motivated hard worker with six years experience in the health care field and over ten years in customer service.
Eager to learn new rolls and skills to better support the team and company as a whole.
Overview
11
years of professional experience
Work History
Nascentia Health
Credentialing and Contract Management Specialist
10.2022 - Current
Job overview
- Credential providers
- Proof read contracts and addendums prior to being sent for signature
- Process contracts and addendums once signed
- Keep MLTC and DSNP Directories Updated
- Audit providers
- Input information in necessary database systems
- Keep precise records through shared tracking spreadsheets
- Communicate to ensure things are processed as soon as possible
- Train new employees on current processes and procedures
Nascentia Health
Transportation Member service Representative
04.2021 - 09.2021
Job overview
- Provide excellent customer service
- Schedule transportation for members
- Keep precise documentation
- Communicate needs of members, with vendors who will be transporting them
- Communicate with hospitals to ensure quick and appropriate transport for member discharges
- Document member grievances and report to supervisors
- Create and send authorizations to vendors
- Communicate with claims to ensure vendors are paid correctly
- Create step by step procedures for training purposes
- Train new employees
Rapid Response Monitoring
Customer Service Representative
02.2021 - 03.2021
Job overview
- Process burglary and fire alarms
- Contact customers, police, and fire departments
- Precise documentation
Nascentia Health
Billing Specialist
02.2019 - 02.2021
Job overview
- Create and mail invoices and claims
- Precise data entry on spreadsheets and in databases
- Communicate with other departments to ensure accuracy
- Utilize various software programs to process customer payments
- Communicate with insurance companies to ensure proper payment is received
- Communicate with private pay members about any questions, concerns, or past due invoices
- Keep precise documentation on what actions have been taken to attempt collection on past due invoices or claims
Nascentia Health
Scheduling Coordinator
07.2017 - 02.2019
Job overview
- Schedule home health aides
- Communicate with members and families to find an aide and schedule to meet their needs
- Communicate with clinicians to ensure member receive excellent care
- Communicate with other scheduling coordinators to maximize home health aide utilization.
- Schedule Team Aides daily (five home health aides that don't have a permanent schedule. These aides are utilized for urgent need cases
- Precise documentation
- Communicate with billing and authorization departments
- Document grievances and report to supervisors
- Create step by step guides for training
- Train new employees
Target
Softlines Sales Associate
09.2013 - 07.2017
Job overview
- Provide excellent customer service
- Utilize guides provided to create a professional yet fun presentation
- Utilize guides to set up new shelving schematics and product presentation
- Setting up and taking down weekly ads
- Cashier
Old Navy
Sales associate
02.2013 - 09.2013
Job overview
- Customer service
- Pricing
- Unloading truck
- Folding and hanging clothes
Byrne Dairy
Sales associate
10.2011 - 01.2013
Job overview
- Open and close store
- Count down registers
- Count down safe
- Take inventory
- Communicate with vendors
- Train new employees
- Cashier
- Stock shelves
Education
Onondaga Community CollegeSyracuse, NY
Associates Degree
05.2018
Skills
- Customer service
- Problem solving
- Organization
- Prioritization
- Communication
- Multitasking
- De-escalation
- Process and procedure creation and implementation
Timeline
Credentialing and Contract Management Specialist
Nascentia Health
10.2022 - Current
Transportation Member service Representative
Nascentia Health
04.2021 - 09.2021
Customer Service Representative
Rapid Response Monitoring
02.2021 - 03.2021
Billing Specialist
Nascentia Health
02.2019 - 02.2021
Scheduling Coordinator
Nascentia Health
07.2017 - 02.2019
Softlines Sales Associate
Target
09.2013 - 07.2017
Sales associate
Old Navy
02.2013 - 09.2013
Sales associate
Byrne Dairy
10.2011 - 01.2013
Onondaga Community College
Associates Degree