Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer
Angelica Zanoni

Angelica Zanoni

Manassas,VA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture, fasted-paced settings. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

14
14
years of professional experience

Work History

Office Manager

Richstone Marble & Granite
Chantilly, VA
08.2021 - 12.2022
  • Managed office operations, scheduling appointments.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Controlled resources and assets for department activities to comply with industry standards and regulations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained computer and physical filing systems.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Coordinated special projects and managed schedules.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Experienced Translator in Translating Documents and Meetings to Support Employees Understanding.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Implemented 3 new CRM Systems in a Period of one Year to Support company growth.

District Team Lead

Extra Space Storage
12.2008 - 08.2021
  • High level of accountability and management in decision-making with regards to customer service issues, maintenance, capital expenditures, property leasing, employee management, scheduling, hiring and training process.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Created and maintained detailed district schedule
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Coached team members in techniques necessary to complete job tasks.
  • Meeting company goals utilizing sales process providing excellent customer service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Tier 2 Support for escalated customer complaints.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Managing store performance, schedules, conducting audits, providing customer service and conflict resolution.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Held weekly team meetings to inform team members on company goals and updates.
  • Traveling participating in multiple store acquisitions in multiple states providing support throughout transition.

Education

Degree - Business Administration And Management

University of Northern Parana UNOPAR
Brazil

Skills

  • Administration Management, Customer Relations
  • Coordinate Events, Scheduling, Calendar Management
  • Human Resources, Employee Training, Coaching and Mentoring, Performance Improvement
  • Policy Implementation, Conflict Management
  • Communication, Customer Relations, Decision Making
  • Self-Motivation, Professionalism, Time Management, Leadership, Teamwork
  • Banking Operations, Policy and Procedure Modification
  • Control of Expenses, Marketing Management, Order Supplies, Excellent Organizational Skills
  • Ability to Delegate Tasks to Manage Workload and Ability to Manage Multiple Concurrent Deadlines
  • CRM Management, Proficient with Microsoft Word, Excell and PowerPoint

Languages

English
Portuguese
Spanish

Timeline

Office Manager

Richstone Marble & Granite
08.2021 - 12.2022

District Team Lead

Extra Space Storage
12.2008 - 08.2021

Degree - Business Administration And Management

University of Northern Parana UNOPAR

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Angelica Zanoni