Angelica Zuno
Nampa,ID
Summary
Adept at managing high-stress situations and prioritizing tasks, I significantly enhanced pharmacy operations at CVS Pharmacy. My expertise in pharmacy software and inventory control, coupled with exceptional problem-solving and team collaboration skills, ensured seamless service delivery. Fluent in Spanish, I improved patient satisfaction and efficiency, showcasing a strong commitment to results and quality care. Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. Excited to launch career with CVS Pharmacy.
Overview
6
6
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
01.2024 - Current
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
- Trained new pharmacy technicians in proper procedures, policies, and best practices to enhance their job performance and ensure consistency across the team.
- Assisted in inventory management tasks, including ordering medications, restocking shelves, and conducting regular audits to minimize discrepancies and prevent stockouts.
- Expedited wait times for patients by effectively multitasking among various responsibilities such as handling phone inquiries or greeting walk-in customers without compromising accuracy or quality of service.
- Supported pharmacy operations by preparing medication labels, packaging medications, and assembling daily dosage packs for patients.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
CVS Pharmacy
10.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
CVS Pharmacy
02.2021 - 09.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- PCQ Calls
- Inventory
Cashier
CVS Pharmacy
02.2018 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Certificate - Pharmacy Technician
College of Western Idaho
Nampa, ID12.2024
Certificate - Cosmetology
Hacienda La Puente Adult Education
La Puente, CA06.2008
High School Diploma -
Los Altos High School
Hacienda Heights, CA06.2007
Skills
- Problem-solving skills
- Pharmacy Software Proficiency
- Inventory Control
- Order Verification
- Drug Inventory Control
- Insurance Billing
- Team Collaboration
- Bilingual in Spanish
Timeline
Lead Pharmacy Technician
CVS Pharmacy
01.2024 - Current
Pharmacy Technician
CVS Pharmacy
10.2023 - Current
Pharmacy Technician
CVS Pharmacy
02.2021 - 09.2023
Cashier
CVS Pharmacy
02.2018 - 02.2021
Certificate - Pharmacy Technician
College of Western Idaho
Certificate - Cosmetology
Hacienda La Puente Adult Education
High School Diploma -
Los Altos High School