Angelica Alice Y. Fierro
Customer Service/Sales/ Representative/Credit Union Cashier
Rowland Heights,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Assistant to Motel Manager
Blue Pacific Motel
Whittier, CA
01.2012 - 02.2014
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
College Student
Everest College
City of Industry, CA
06.2010 - 09.2011
- Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
- Met academic standards and expectations to maintain school enrollment.
- Kept detailed records regarding returned assignments, papers, quizzes and tests in event of discrepancy.
- Stored and frequently referenced course syllabi, also noting instructor contact information.
- Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
- Participated in class discussions, contributing research and learned elements to demonstrate personal enrichment.
- Searched at library and in scholarly databases to locate necessary information for research projects.
Customer Service Rep./Mailroom Coordinator
CaterpillarInc
Whittier, CA
03.2006 - 06.2009
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- The issuance of invoices and checks to vendors for payments.
- Handled customer inquiries and suggestions courteously and professionally.
- Also, managed the Caterpillar A/P mailroom distribution on a timely manner.
Credit Union Temporary Teller
Office Team
City of Industry, CA
09.1992 - 03.2006
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
High School Diploma -
Sierra High School, CA
Whittier, CA 06.1971 - 09.1975
Business Administration And Management
Everest College - City of Industry
La Puente, CA 06.2010 - 09.2011
Skills
Outstanding Customer Assistant communication skills
100% Management cash drawer Accuracy in balancing
100% Accuracy in balancing cash drawer and Vault
100% Accuracy in finding variances,ETF's and ACS errors when balancing branch
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Timeline
Assistant to Motel Manager
Blue Pacific Motel
01.2012 - 02.2014
College Student
Everest College
06.2010 - 09.2011
Business Administration And Management
Everest College - City of Industry
06.2010 - 09.2011
Customer Service Rep./Mailroom Coordinator
CaterpillarInc
03.2006 - 06.2009
Credit Union Temporary Teller
Office Team
09.1992 - 03.2006
High School Diploma -
Sierra High School, CA
06.1971 - 09.1975