Angelica C. Ilarraza Thomas
Eagle River,AK
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Hairstylist Booth Renter
Alchemy Of Hair
Anchorage, AK
05.2020 - Current
- Educated customers on products to maximize benefits
- Serviced high-profile clients with intricate coloring and highlighting techniques
- Processed payments, entering sales in register for prompt customer service
Master Stylist
Escape Salon And Spa
Anchorage, AK
09.2008 - 02.2020
- Hours/week, Escape Salon & Spa, Anchorage, Alaska,
- Kellie Dygas, No longer in business
- Taught and mentored newer stylist and team members
- Met and kept all sales for commission
- Taught classes and helped coworkers if in need
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Recorded notes for future reference about customer preferences and services delivered.
- Escorted guests to and from treatment rooms for specialty salon services.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
Student Intern
Joint Pipeline Service
Anchorage, AK
02.2005 - 08.2006
- 40 hours/week, Joint Pipeline Office, Anchorage, Alaska
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Performed administrative duties and staff support tasks.
- Completed research, compiled data and assisted in timely reporting.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Developed business, financial and analytical skills in fast-paced work environment.
- Researched and reviewed information in support of daily objectives
Education
Charter College
01.2019 - 01.2020
Cosmetology
Trend Setters School of Beauty
01.2007 - 01.2008
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Southern Oregon University
01.2006 - 01.2007
High School Diploma -
East Anchorage High School
Anchorage, AK 05.2002 - 05.2006
Skills
Billing and coding
Documentation and reporting
Operations support
Scheduling and calendar management
Administrative tasks
Active listening skills
Great critical thinking skills
Project support
Versatility
Team collaboration
Administrative support
Outstanding communication skills
Problem-solving
Client Relationships
Scheduling
Additional Information
- Experience in communicating with diverse groups and individuals in classroom setting or at work.
- Presented presentations involving problems or issues of considerable consequence of importance to clients and students.
- Work with others to accomplished routine task and contribute ideas on routine procedures.
- Ability to encourage employees to follow office policies and procedures in a disciplined manner.
- Establish good communication network with employees, clients, professors.
- Motivated employees about growing for the future and improving their skills and abilities.
- Good personality skills like patience, maturity, and excellent communication skill so that my duties are effectively carried out.
- Excellent administrative and management skills.
- Resolves complaints and answers questions of clients regarding services and procedures.
- Self-motivated learned basic skills on how to run the front office.
- Learned how to do medical billing and coding Learned to rules on HIPPA and protecting the patient case files
References
Chris Tom, (907) 297-8767
Lisa Switzer, (907) 232-4049
Corrin Gomez, (907) 570-6094
Timeline
Hairstylist Booth Renter
Alchemy Of Hair
05.2020 - Current
Charter College
01.2019 - 01.2020
Master Stylist
Escape Salon And Spa
09.2008 - 02.2020
Cosmetology
Trend Setters School of Beauty
01.2007 - 01.2008
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Southern Oregon University
01.2006 - 01.2007
Student Intern
Joint Pipeline Service
02.2005 - 08.2006
High School Diploma -
East Anchorage High School
05.2002 - 05.2006