To enhance my professional skill in the best possible way for the achieving the company goals
Hi, I’m
Angelica Casquejo Liquigan
Sales Associate
MARIKINA CITY
Summary
Overview
8
years of professional experience
3
Certifications
Work History
SM Mart, Inc
Sales Clerk
08.2024 - Current
Job overview
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Boosted sales by effectively promoting products and engaging with customers.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
Landmark Group of Industry
Sales Associate
06.2022 - 06.2024
Job overview
- · Ensure high levels of customer satisfaction through excellent sales service
- · Assess customers needs and provide assistance and information on product features
- · Welcome customers to the store and answer their queries
- · Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- · Maintain in-stock and presentable condition assigned areas
- · Actively seek out customers in store
- · Remain knowledgeable on products offered and discuss available options
- · Process POS (point of sale) purchases
- · Cross sell products
- · Handle returns of merchandise
- · Team up with co-workers to ensure proper customer service
- · Build productive trust relationships with customers
- · Comply with inventory control procedures
- · Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
SM Mart Inc. - SM Cubao
Sales Clerk
01.2018 - 02.2021
Job overview
- Stayed visible and attentive on the shop floor to proactively attend to customer needs and answer questions.
- Kept store shelves, displays and other areas clean and presentable
- Assisted in the picking, packing and dispatching of orders for customers purchasing online.
- Encouraged customers to sign up to loyalty schemes and community memberships when processing payments.
- Professionally and politely greeted customers as they entered the store.
- Efficiently answered customer queries regarding products such as availability, size, weight, location and price.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
Mandurrio Star Inc. -SM Marikina
Checker
10.2017 - 12.2017
Job overview
- Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.
- Implemented visual merchandising standards for engaging front-lane displays and endcaps.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Maintained clean, tidy and organised checkout areas.
- Packed purchased items properly to prevent damage to delicate products.
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
Education
Bantayan National High SchoolAllbay
University Overview
Comun Elementary SchoolAlbay
University Overview
Skills
Fast learner
Certification
Champion of the Month - 2023
Timeline
Sales Clerk
SM Mart, Inc
08.2024 - Current
Sales Associate
Landmark Group of Industry
06.2022 - 06.2024
Sales Clerk
SM Mart Inc. - SM Cubao
01.2018 - 02.2021
Checker
Mandurrio Star Inc. -SM Marikina
10.2017 - 12.2017
Bantayan National High School
2014
Comun Elementary School
2011